Junior Product Associate

7 months ago

Mumbai Maharashtra, India Vera Solutions Full time

_Location: Mumbai _
- _Total Annual Compensation: ₹1,318,200 _
- _Check out our values-driven benefits below _
- Join us at Vera Solutions, where innovation meets purpose. We’re a forward-thinking tech company dedicated to creating digital solutions that drive significant social change. We run on passion, blending diverse skill sets and experiences with a collective mission to help organizations tackle challenges and achieve greater impact. As a social enterprise and certified B Corporation, we reinvest a majority of our profits in our growth and continued pursuit of our mission and vision. _

**_Position Overview
-**:
**_Primary Responsibilities: _**:

- _Collaborate closely with engineering, design, and other teams to guide product development initiatives, ensuring alignment with customer needs and priorities. _
- _Gather and prioritize product requirements, leveraging feedback loop insights to drive product improvements and enhancements. _
- _Conduct product research and data collation for idea validations, backlog grooming, development roadmap and prioritization. _
- _Facilitate issue resolutions ensuring timely response and to customer queries and pump appropriate feedback into the system. _
- _Owns and oversees individual Projects that are assigned apart from core Product development. _
- _Contribute to Agile development practices, including sprint planning, retrospectives, and refinement sessions, with a focus on driving continuous improvement in product functionality and customer satisfaction. _
- _Monitor and analyze Customer Satisfaction (CSAT) metrics, identifying areas for improvement and implementing strategies to enhance overall customer experience. _

**Qualifications and Experience**:
**_Essential: _**:

- _Bachelor’s degree in Business, Engineering, Computer Science or related field. Master’s degree preferred. _
- _Proven experience in product management, with a track record of addressing client issues, improving CSAT scores, and enhancing overall customer experience. _
- _Strong problem-solving and analytical skills, with the ability to gather and prioritize customer requirements based on data and insights. _
- _Excellent communication and interpersonal skills, with a customer-focused mindset with a strong understanding of user experience principles. _
- _Experience in Agile development methodologies, with a solid understanding of Agile principles and practices. _
- _Demonstrated project management skills with supplementary skills like - Design principles of UI and UX, product lifecycle and agile methodologies. _
- _Passion for technology and innovation, with a commitment to driving continuous improvement in product functionality and customer satisfaction. _

**_Compensation & Benefits _**:

- Vera Solutions offers competitive compensation (including benefits), commensurate with experience and cost of living. _

**_Paid Time Off _**:

- 38 days of paid leave each year, including local and company-wide holidays and a December break. _

**_Health Care _**:

- Vera covers 100% of medical, dental, and visual plan premiums. _

**_Retirement _**:

- Vera offers a retirement plan and contribution matching to all of its staff. _

**_Wellness Leave _**:

- We do not cap sick leave. If you’re sick, we hope you get better _

**_Student Loans _**:

- To help employees with outstanding student loans, Vera offers a Student Loan Benefit. _

**_Child Benefit _**:

- In addition to robust paid parental leave, Vera assists with the costs of child care. _- _

**_What makes Vera such a great place to work? _**:
**_Our Values _**:

- In everything we do, we’re guided by our core values: Excellence, Sustainability, Teamwork, Leadership, and Impact _

**_Our Mission _**:

- As a certified B Corporation, we meet the highest social and environmental standards in pursuit of our mission. _

**_Our Global Team _**:

- Our wonderfully diverse team spans 5 continents and speaks more than 15 different languages. _

**_Growth Opportunities _**:

- We are invested in and committed to making training, learning, and development one of Vera’s signature strengths. _

**_Diversity & Inclusion _**:

- We value our culture of diversity and inclusion in the workplace. We bring our full selves to work and position each other to thrive. _

**_Rising Leaders Program _**:

- We run an annual leadership development initiative for emerging leaders at Vera._

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