Front Desk Executive

3 days ago

Mumbai, India BBLUNT Salon Full time

The Front Desk Executive is responsible for handling All Salon Desk activities at BBLUNT Salon, effectively handling Clients and other relevant activities.
- **Roles & Responsibilities**:_
- Familiarization with BBLUNT Manual and Policies
- Handling and managing the entire front desk efficiently.
- Attending to phone calls, booking appointments, calling to confirm appointments, handling stylists and beauty therapists columns effectively, receiving clients with a smile and making them comfortable before the service, handling money, doing the days total.
- Managing team’s attendance with the help of bio-metric system.
- Managing salon schedule.
- Interacting with clients, making them aware of all the ongoing offers or promotions and taking their feedback.
- Maintaining the client database by taking client details accurately.
- Maintaining a client waitlist, to maximize the stylists/therapists columns.
- Converting every walk in client into repeat business and every repeat client to come more often for various services, offering advance booking.
- Distributing new clients evenly and fairly to the stylists/therapists.
- Selling our high value services.
- Increasing the business of the salon and ensuring that monthly targets are met.
- Maintain confidentiality of all the information.
- Tallying and handling over cash to the bank along with the necessary paper work.
- Working with backend teams
- Be present for all scheduled training modules and workshops organized by the company.
- Effective handling of petty cash
- Maintain salon stationery including various forms and soft copies
- Delivering of action plan: Expected to work on weak areas through training and in downtime in the salon, along with other in-salon training programs

**_Qualification: _**

**Education** : HSC +

**Experience***:Minimum 2-year experience in Retail/ Service industry background as Front Desk team

**Additional Skills desired**:Creating and maintaining client relationships, Self-motivated yet customer-focused, Computer educated, highly confident and exceptional communication skills (verbal & written), cash/ card/ UPI payments & monetary transactions, worked on ERP (Zenoti), team management.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift
- Rotational shift

**Speak with the employer**

+91 7738210292

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