Benefits Processor I

6 months ago

Gurgaon, India Aon Corporation Full time

Posting Description:
Benefits Processor I (BP I)

Role Portrait

Job Information

Job Title Benefits Processor I (BP I)

Track Professional

Business Unit OLB Health CoE

ARL Level (1 - 9) 8

Summary In addition to the core responsibilities, the Colleague will have a specific focus

depending on their functional business area:
Colleague will administer benefit schemes for the employees of our clients. The

Colleague is responsible for generating reports on member activity and responding to

queries from members, providers and clients and producing letters and documentation

and preparing reports.

Detailed responsibilities

The Colleague provides high quality administration support for internal and external clients by:

- Accurately processing transactions and queries by following procedures correctly and meeting agreed

deadlines.
- Following client specific requirements to meet each clients' exact needs.
- Achieving team and individual targets (KPIs, SLAs, quality targets).
- Reviewing and updating procedures and documentation.
- Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced

colleagues and supporting more senior colleagues).
- Maintaining required levels of technical knowledge and behavioral standards, especially all regulatory and

statutory requirements.
- Building strong relationships with client teams, client representatives and third-party providers.
- Communicating with relevant parties using the appropriate communication channel and language.
- Performing additional tasks as requested by your manager.

Working with others
- Colleague will work closely with senior members of the team to increase understanding of the client,

processes and tools/systems.
- Colleague should actively participate in team meetings and seek opportunities to develop self and

others where possible.
- Colleague will collaborate with colleagues from other domains, client teams and business areas

globally.

Competencies, Knowledge & Experience

Role-specific Technical

Skills and Knowledge
- Team player, who is able to work to tight deadlines.
- Strong communication skills, both verbal and written.
- Strong attention to detail and commitment to provide ongoing quality.
- Good understanding of Word and Excel.
- Aon Impact Model (AIM) expectations

Education &
Certification
- Graduate (B.Com / BA ) preferred

Work Experience
- Experience working in Financial Services, Administration or Customer

Service environment preferable.

1

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