Field Executive
2 weeks ago
**JOB SUMMARY**
This is a Field Ops role for performing collections and customer onboarding activities entailed below:
**CUSTOMER ONBOARDING**
- In-person field visits to customer locations-interacting with and gathering relevant information
- Filling detailed feedback on customer interaction, tracing and capturing accurate addresses
- Responsibly driving interaction and representing the company as the first touchpoint
- Interact politely with the customer, treating them with respect and consideration for address verification process
- Interact with customer’s family members or relatives in case customer is not available ataddress to capture additional details
- Ensure adherence to defined SOP for each customer visit
**COLLECTIONS (LOAN RECOVERY)**
- Follow-up with default customer for recovery of over-due amount as per the allocation
- Ensure that Customer is treated well during the Overdue Follow up
- Motivate the customers to make on time repayment
- Trace out the absconded default customers and initiate recovery process
- Ensure that collection process and legal guidelines to be adhered
- Ensure the weekly/monthly collection target is met
- Update the status of repayment to the appointed representative of the company
- Maintain fair collection practices while dealing with customers
- Issue the notices to the customers at different stages with details of further course of action
- Understand the customer’s situation and adopt various strategies for collection
- Complete administrative work related to collection such as updating delinquent account history and daily update in the Company software for all customers
- Interact with different company representatives at appropriate verticals and if required engage them for collections
**FUNCTIONAL KNOWLEDGE AND SKILLS**
- Fluent and proficient in communication in the local language
- Has to have tenacity in meeting targets
- Take responsibility of effectiveness and timely completion of work
- Understanding of the Loan process and documents as informed in training
- Planning, organizing and time management skill. Should have the ability to prioritize.
**Salary**: ₹21,000.00 - ₹50,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Evening shift
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Kannada (required)
License/Certification:
- Driving Licence (required)
**Speak with the employer**
+91 9832836043
Application Deadline: 11/03/2023
Expected Start Date: 13/03/2023
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