Customer Support Executive

6 months ago

Bengaluru Karnataka, India Esko Full time

Are you interested in working for an international and diverse company?

Interested in working for a company that is dedicated to sustainability?

Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters to provide the most innovative, integrated platform and comprehensive portfolio of tools that intelligently digitize, connect, automate, and accelerate the concept to market processes for every packaged product.

You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

**WITHIN YOUR TEAM**

The customer support team is dedicated to deliver a great experience to our customers via timely help and efficient planning of activities covered under our Care Plan.

With the goal of customer success in every step, we manage support related calls, spares and inventory, promote care plan to customers by advocating the advantages and benefits of getting faster SLA and upgrades.

**THIS JOB IS A UNIQUE OPPORTUNITY TO**:

- Coordinate Support Team response based on Care Plan coverage / no coverage and communicate to customer.
- Plan and execute engineers’ on-site schedule.
- Collect Voice of Customer through tele calls and Customer Satisfaction Survey feedback and work with Customer Support Manager to drive ‘Customer Success’.
- Gather spare parts, consumables requirements through customer interactions to support the sales Operations team to manage and fulfil the demand for spares ordering and Dispatching
- Sending intimation and proposal for the customers who is going out of Warranty/AMC.

Bonus points for experience with
- Logistics / Ware housing

**WITHIN YOUR ROLE, YOU WILL**:

- Listen to customer problems and respond accordingly in a timely manner.
- Effectively plan engineers schedule for deployment
- Manage Forecast of service and recuring revenue
- Reach out to customers and gather service / case qualities.
- Gather spare parts, consumables requirements through customer interactions to support the Sales Operations team to manage and fulfil the demand
- Sending intimation and proposal for the customers who are going out of Warranty/AMC

**WE ARE LOOKING FOR A PROFESSIONAL WHO**:

- Passionate and compassionate about customer problems
- Possess Bachelor’s degree in any stream
- A flexible Service oriented professional with a knack for building relationships with both internal departments and external customers / vendors.
- Use all available resources to solve customer problems, suggest ways to solve most occurring customer issues across various streams.
- Excellent listening skills and ability to understand and interpret business needs to define communication requirements for a variety of audiences.
- Must have good communication skills (English & Hindi) verbal & written, and also understand how licenses / financial billing and procurement work in an MNC
- Minimum 5 years in external customer support
- Experience with managing customers / customer requests.
- Experience and exposure in co ordinating with multiple teams and stake holders.
- History of proven experience in managing and understanding backend process / ERP etc.

Must have good communication skills (English & Hindi) verbal & written, and also understand how licenses / financial billing and documentations work in an multi region business

At Esko, a Veralto Company, innovation comes in every color and never in the same package. Join Esko and see how diversity of people and thought fuels a career journey like no other. Create unique technology solutions for the packaging value chain, bring new ideas to life, make and influence decisions, and experience career growth, rewards, and recognition in our global Packaging & Color organizations.

Esko is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification_ _segments_ _all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

**Unsolicited Assistance

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