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Front Office Executive

2 months ago

Ludhiana, India Atulaya Healthcare Private Limited Full time

Be fully conversant with the use of computers, printers and communication devices.
- Be fully conversant with the working of RADSPA/EMR software.
- Provide a warm and welcoming service to patients.
- Answer incoming calls at the reception desk and provide the caller with all required information. If clarifications are required these should be obtained and communicated to the patient.
- Return all papers and documents of earlier investigations to the patients in case these were obtained from the patient.
- Ensure that the reports are ready within the prescribed time given to the patients and deliver these to the patient/ attendant against a receipt in the register maintained for the purpose.
- At shift change hand over the sales report to the incoming Patient Care Executive along with relevant information of waiting patients as well as any pending reports/messages etc.
- Appropriately enter referrer doctor’s name in EMR. Referring doctor is the person who has signed for the investigation preferably on his letter head. In case of any discrepancies/difficulties please consult Center Administrator.
- Track movements of ambulances in order to ensure optimum usage.
- Request patients to fill up the patient feedback form and collect the same.
- Maintain discipline on the floor and encourage the attendants to sit in the waiting area while the patient is going through the procedure.
- Maintain cleanliness at the reception area. Direct GDA staff for cleaning the area at regular intervals.
- To follow, uphold and actively promote the commitment of Atulaya Healthcare to quality, professionalism and compassion in delivering professional care to patients availing our services.
- Patient care executives are advised not to discuss the reports of patients with them even if they may be insistent. Patients or their care givers should be informed politely that the test is only a part of the whole picture and that you may not be in a position to give them useful information.

**Salary**: ₹14,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Speak with the employer**

+91-XXXXXXXXXX

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