Cluster Supervisor

**What you’ll do**:
The Senior Sales Operations Team Leader supervises others’ volume and quality of work relating to operational support for the execution of sales activities for both business and consumer customer bases in building and maintaining enablers to support sales processes in line with sales policies and processes, which include administration, training and sales tools. Has a good understanding of established concepts and procedures related to bid management and contract management and works with the colleagues to deliver the bid processes, service tasks, contract reporting and reviews for the assigned area/market.

Typically reports to the Sales Operations Manager or Senior Sales Operations Manager.

**Who you are**:

- Supervises a team who provide services to sales teams to support the smooth functioning of the frontline channels, to include knowledge base of products and services, bid management, systems management, updating content, training and reporting;
- Understands the potential of each customer and marshal resource availability to maximise revenues;
- Supports with analyses of existing gaps, defining improvement actions and identifying opportunities to enhance performance;
- Helps team in translating customer needs into functional requirements, reflects local aspects of Vodafone Business within regional footprint;
- Provides administrative support in measuring the impact of sales led changes on the key sales metrics;
- Reconciles reports;
- Ensures sales information and content is updated within the sales management systems/tools;
- Coordinates effectively with other teams when implementing new solutions, products, services or new propositions;
- May deliver assigned tasks in managing the bid process from initial contact through to contract signing;
- May assist with preparation of bids and tenders, establishing trading terms;
- May collaborate with Pricing teams to ensure correct price solutions are documented;
- May deliver assigned tasks in ensuring that Vodafone products and services are supported to service level agreements and that overall quality is guaranteed;
- May deliver assigned tasks for executing delivery of contract reporting and performance, contract review, optimisation and re-negotiation, monitoring of billing and payments, credit and penalties (Contract Management)
- May deliver assigned tasks in controlling and analysing the productivity of sales people and suggest improvements to guidelines;
- Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

**Not a perfect fit?**:
**What's in it for you**:
**Together we can**: