IT Administrator

3 months ago

Kochi, India Navalt Full time

As an IT Administrator, you will play a crucial role in ensuring the smooth operation of our organization’s IT infrastructure. Your primary responsibilities will include managing user accounts, maintaining servers and network equipment, supporting software installations, troubleshooting hardware issues, and ensuring IT compliance. You will also be the point of contact for various IT vendors and play a key role in the procurement process.

**Major Duties & Responsibilities**:

- ** User Account Management**:

- Create and manage user accounts in Active Directory Domain Server.
- Manage user credentials and permissions.
- Create and manage users in Microsoft Office 365 and corresponding Office 365 Groups.
- ** Software Licensing**:

- Monitor and maintain software licenses, ensuring compliance.
- ** Server and Network Management**:

- Maintain and manage servers, security solutions, WiFi, network hardware, and equipment.
- Troubleshoot network and server-related issues.
- ** Folder Permissions**:

- Provide necessary permissions to requested folders and update user access as needed.
- ** Software Support**:

- Provide support for software installations and updates on office computers.
- ** Hardware Support**:

- Attend to and troubleshoot issues related to computer hardware failures.
- ** Remote Access Support**:

- Provide support for login issues into remote servers for work-from-home and yard users.
- ** Operating System Management**:

- Perform OS installations and updates based on office computers’ and laptops’ requirements.
- ** IT Asset Management**:

- Issue and update IT assets for office and yard users.
- ** Internet Connectivity**:

- Attend to and follow up on internet connection issues with the related Internet Service Provider (ISP).
- ** Domain and Website Support**:

- Provide support for domains and website hosting.
- ** Procurement**:

- Create RFQs for hardware, software, and other IT supplies.
- Compare vendor proposals and assist in the procurement process.
- ** Vendor Relationships**:

- Act as the point of contact for IT vendors, including Microsoft, Autodesk, WordPress, HP, Lenovo, BSNL, Keralavison, etc.
- ** IT Policy and Compliance**:

- Assist in the creation and enforcement of IT policies to ensure compliance with industry standards and security best practices.
- ** Strategic Reporting**:

- Provide strategic information to senior management regarding IT infrastructure and initiatives.
- ** ERP Support**:

- Offer support for the organization’s ERP system, if applicable.

**Qualifications**:

- Bachelor’s degree in Information Technology or related field (or equivalent experience).
- Relevant IT certifications, such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), are a plus.
- Proven experience in IT administration and support.
- Strong knowledge of Active Directory, Microsoft Office 365, and network management.
- Proficiency in troubleshooting hardware and software issues.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and problem-solving abilities.

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