Service Co-ordinator

3 months ago


Delhi Delhi, India Toshvin Analytical Full time

**Position**: Service Co-ordinator

**Reports to**: DRM

**Location**: New Delhi, Mumbai, Goa, Chennai

**Years of Experience**:2- 6 years of Experience

**Minimum Qualification**: Graduate in any discipline

**Prefered Qualification**: Post-Graduate/ Computer course (knowledge of working on Excel and CRM)

**Responsibilities**:

- To prepare the quotes for AMC, CMC, SCA (Spares/Consumables and Accessories) on daily basis
- Processing Service and SCA orders on daily basis
- Updating customer and instrument data in CRM
- Entering the payment receipt on daily basis in service software (Focus)
- Sending PIR (Pre installation requisites) to customers in coordination with technical expert
- To communicate with customers for following up the orders, commercial clarifications, outstanding payments, dispatch schedules
- To send Proforma Invoice and Tax Invoice to customers
- To communicate with internal backend team (Stores/Warehouse/Accounts) for order and dispatch related updates
- To assign the calls to engineers as directed by Service Managers
- Daily backend support to branch service team

**Key Success Behaviours (Key Competencies)**:

- Excellent written and verbal communication skills
- Fluency in Excel & Word
- Teamwork, Proactive and Energetic
- Taking initiative
- Ability to perform under pressure


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