Customer Success

If you answer "yes" to all these questions **YOU** could be a great fit for **US**:

- Do you love helping people?
- Are you well spoken - with a clear and understandable 'British-Indian' or 'American/India' accent and universal turn of phrase?
- Have you had training or experience in customer service?
- Are you naturally inclined to take 'ownership' for solving problems, seeing things through and resolving conflict?
- Are you ethical, empathetic, organised, a fast learner and calm under pressure?
- Are you happy working on Australian time? (4am - 12pm shifts)

OK great Now if you also answer "yes" to all these questions then **WE** could be a great fit for **YOU**:

- Are you looking for a fun, vibrant and modern environment where no two days are the same and there is ?
- Do you want an employer who has your back; where hard & smart work is rewarded; and where your contributions make a real difference?
- Do you like the idea of working for an Australian scale-up where the patriarchal 'glass ceiling' has been smashed, opportunities are endless and your boss wants your career to progress as much as you do?

All "Yes"? Well in that case you're one-in-a-million and it means that you could be about to supercharge your career working with an incredible team at a fast growing Australian/Indian company.

**THE ROLE**

The 'face' of the company for our customers and referral business partners - your primary missions it provide a six-star customer experience and playing a significant role in scaling our personal lending business with a second consecutive year of 10X growth. You'll do this by
- Helping Australian customers select, apply, get approved and draw-down loans for things like solar panels on their roof.
- Supporting our Australian business partners who refer their customers.
- Identifying and creating opportunities for customers to get a better deal on other products and services we offer by meeting with our advisory team.

**THE COMPANY**

Parker Lane is an award-winning values-fist Australian-based finance and technology company that wants to change the way banking is done in Australia and the way people work in India.

We are on a mission to become a digital bank by 2024 and we currently provide tech, sales and credit 'banking-as-a-service' to small and medium size banks in Australia. Our core values are:

- Women's equality
- Personal excellent and opportunity
- Fair finance
- Environment
- Integrity

**Sound like a good fit?**

Submit your resume via Indeed and if we agree with you, you'll hear back within 48 hours to arrange a confidential 30 minute conversation with our CEO (yes, that's how important this role is to us)

**Salary**: ₹500,000.00 - ₹1,500,000.00 per year

**Benefits**:

- Paid sick time
- Paid time off
- Work from home

Schedule:

- Monday to Friday
- Morning shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance

Expected Start Date: 30/01/2023