Customer Service Associate

5 months ago


Jaipur Rajasthan, India VCosmos Full time

**PRIMARY DUTIES AND RESPONSIBILITIES**
- Understanding of Inbound Call Handling.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies

**Eligibility-**
- Average English Communication.
- Should be Fluent in English understanding where is able to hold the conversation
- Immediate Joiners only.

Graduate/Undergraduate both will work. (Pursuing Not Allowed)

Pay: Up to ₹30,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid time off

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



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