Home Connect Master Supervisor

2 weeks ago


Mumbai, India Reliance Jio Infocomm Limited India Full time

**Responsibilities**:
1. Drive home connect and care operations in the assigned territory 2. Source and train technicians by teeing up with target colleges 3. Conduct classroom and on the job trainings for technicians 4. Mentor and guide technicians to enhance productivity 5. Ensure zero defect execution of home connect activity 6. Drive home connect installation and fault repair related SLA 7. Ensure customer satisfaction 8. Ensure adherence to processes as per company defined SLAs

**Skills and Competencies**

1. Product service knowledge 2. Knowledge of IT tools usage 3. Speak local language 4. Planning and organizing skills 5. Team Management Skills 6. Execution excellence 7. Communication skills 8. Coaching skills 9. Customer focus

**Education**

Diploma / B.E / B.Tech ( ECE / Telecommunication/ IT/ CS)

**Experience**

5 - 8 years

**Job Types**: Full-time, Regular / Permanent

Pay: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7021962315


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