RPAInfra Admin

Date: Dec 21, 2023- Job Requisition Id: 54947- Location: Hyderabad, IN Pune, IN Bangalore, KA, INRoles and Responsibilities for AA Infrastructure Admin
- Strong understanding of Automation Anywhere Architecture and Its components like IQ bot, Bot Insight and AARI
- At least 4-5 years’ experience in Installing, configuring and managing RPA platform as administrator in V 11, A2019 and A360
- Administrative experience in any Virtualization or Cloud platform (Azure/GCP/AWS) with RPA is must
- Should have experience in ITIL principles in Incident, Request, Change and Problem management
- Responsible to work towards achieving the SLA metrics and align with business
- Experience is monitoring the Robots and raise Incidents for process failures based on the process criticality
- Should have experience in troubleshooting, resolving RPA Environmental issues that arises
- Should have experience in troubleshooting IQ bot and Bot insights
- Should have experience in Managing users and License
- Should have experience in SQL Db related troubleshooting in the RPA platform
- Should have experience in supporting A360 model deployments for projects
- Experience in handling Bot failures and perform RCA
- Knowledge of creating, assigning roles and account creation for RPA users in Controlroom
- Responsible to build and propose transformational RPA services to customers, identify triggers, identify key IT issues which impact the business and make recommendations to customers
- Knowledge of Networking and Firewall configuration to deploy AA
- Responsible for configuring and setup of RPA bot instances as per Run book
- High degree of commitment and goal orientation is a must and must be willing to adjust to the demands of a dynamic environment.
- Experience in hosting and upgrading RPA products for customers
- Experience in Coordinating with AA support and other Teams to resolve complex issues
- Should have Wintel experience in Installing, Configuring and managing Windows servers
- Should have good communication skills to connect with other teams
- Ensure effective communication and coordination with infrastructure cloud hosting service team automation platform and cloud teams in case of major incident management
- Coordinated and worked with RPA Product support and cloud partners for technical solutions
- Participant in daily status calls, Weekly status, and Monthly Business review meetings
- Support for bot enhancements for successful runs