Agm - Assisted Sales and Logistics

2 months ago


Mumbai, India Vodafone Idea Full time

Job Req ID: 37378- Location: Mumbai, IN- Function: Sales and Distribution- About:
**Role**

Assisted Sales & Logistics

**Job Level/ Designation
M2 / Operations lead

**Function / Department**

Digital Sales Operations / Operations

**Location**

Mumbai -1

**Job Purpose**

The operations lead will manage delivery operations for Digital orders. Fulfilment can be through logistics partner as well as retail agents. The main job purpose is to maintain a healthy Order to Activation ratio

**Key Result Areas/Accountabilities**
- Engage with Logistics partners on a daily basis to ensure 100% SOP adherence and zero downtime in end to end operations
- Pre-empt issues in operations and implement resolutions in a timely and strategic fashion to achieve optimum delivery and productivity levels
- Deep understanding of tech architecture of online journey. This will cut across order booking, logistics management software, activation apps
- Plan, measure and report performance of all assigned territories and Logistics partners against goals (ROI and KPIs).
- Lead on-ground implementation of all new initiatives & programs
- Liaise with respective Circle retail teams for smooth operations on a day to day basis
- Constant Process improvement initiatives towards delivery efficiency
- Understand market conditions and competitor data and use the same towards strengthening processes and customer proposition
- Keep abreast with new technologies and keep the company at the forefront of developments in Logistics management.

**Core Competencies, Knowledge, Experience**
- Understanding of online/digital sales processes, and logistics operations. Understanding of various logistics planning algorithms, ability to do data analysis & build trends.
- Good understanding of tech & systems that run the channel

**Must have technical / professional qualifications**
- MBA
- Graduate (preferably in science or engineering)

**Years of Experience**

7-10 years

**Preferred industries for work experience**

Ecommerce, FMCG, Digital natives with a delivery focus

**Direct reports**

None


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