Gb Caims

Great Britain - Claims, a line of business within the Corporate Risk and Broking segments operates to deliver the best client outcomes by fully integrating and mobilising Willis Towers Watson’s relationships with their Clients, third parties and insurers / reinsurers and providing specialist expertise throughout the client experience.

Our services include:

- Claims and Settlement Notification
- System set-up
- Renewal Stats creation
- Managing queries
- Client Service
- Documentation and evidencing
- Managing financials (Debts, Refunds etc.)

**Principal Duties and Responsibility**
- Adopt and adhere to all Willis Towers Watson values without compromise
- Delivery on performance standards:

- Productivity to be maintained at 100%
- Quality standards to be maintained in excess of 99.5%
- Deliver all standard units of production within the stipulated timelines
- Responsible for managing assigned portfolios. To flag immediately with the Line Manager if any concerns or issues on the account
- To develop effective relationships with stakeholders (Internal and external)
- Maintain data security standards as defined within the Information Security policy
- Flexible, able to shift priorities to accommodate changing business demands
- Adapt to flexible shift rotation policy (Weekly/Bi-weekly) as per business demands
- Develop a sound understanding of the business process
- Ensure adherence to compliance and operate within the guidelines of internal and external regulators

**Skills**:

- Good verbal and written communication skills
- Attention to detail is vital to succeed in this role
- Logical thinking is a must
- Ability to learn new processes and systems, also should have the ability to adapt to changes
- Ability to seek out and learn from unfamiliar situations/experiences
- Ability to prioritise and organise tasks, work within stiff timelines Ability to work independently and as part of a team

**Knowledge:
Basic knowledge of the Microsoft office, particularly Word & Excel

**Qualification**:

- Any Graduate or Postgraduate
- No gap in education