Ticketing Executive

**Duties & Responsibilities**
- Monitor and manage all client pseudo's queues to ensure timely and accurate processing of tasks.
- Conduct audits of airline tickets in Global Distribution Systems (GDS) to verify accuracy and compliance with airline policies and procedures.
- Handle the re-issuance of airline tickets as per client requests and airline regulations, ensuring mínimal disruption to travel plans.
- Calculate fees for voluntary changes/cancellation charges for all fare types using manual entries and rapid reprice.
- Queue Management and Deposit Queue Management
- Collaborate with internal teams to resolve any operational issues and ensure smooth workflow.
- Maintain detailed records and documentation related to operations tasks for reference and auditing purposes.

**Required Skills**:

- A good grasp on English, with excellent communication skills.
- Proficiency in using Global Distribution Systems (GDS) and experience with airline ticketing systems.
- Should be skilled in various fare types - Agency Consolidated & Private Fares, Corporate fares, ITX & Net Remit fares, Seeman, Marine & Offshore Fares, Oil & Gas Fares, NDC, CAT35 Fares, Cluster fares, Concessionary tickets.
- Knowledge of airline ticketing procedures and regulations is a plus.
- Should be an effective team contributor with good interpersonal skills.
- Analytical approach to work and attention to detail and accuracy.

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Panjim, Goa: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of experience into Airline Ticket Management?
- What is your Current earned CTC package?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 2 years (required)
- Global Distribution System: 2 years (required)

Work Location: In person