Soft Skills Quality Trainer

2 weeks ago

Bengaluru, India ChargePoint Full time

**About Us**:
With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it's like to help build the fueling network of the future - check out our Engineering Blog.

**Reports To**:
Senior Critical Accounts Program Manager

**What You Will Be Doing**

The role of a Soft-Skills Quality Trainer involves closely monitoring customer transactions and documenting observations on a transaction monitoring form. The primary objective is to provide valuable feedback to employees based on the recorded observations and coach them to improve their performance. The ultimate aim is to equip employees with essential skill sets to deliver exceptional service and positive experiences to end-users.

As a Trainer, additional responsibilities include supporting the team by sharing knowledge and offering mentorship to new hires within the team. Moreover, the Senior Associate assists the respective team lead in preparing reports and conducting analyses.

The Soft-Skills Quality Trainer may be required to assume/multi-skill the role of a Process Quality Trainer as needed by the project's requirements.

**What You Will Bring to ChargePoint**
- Observations and Feedback: Recording detailed observations from the monitored transactions and providing constructive feedback to employees, highlighting areas of improvement and commendable practices.
- Employee Coaching: Coaching and mentoring individual employees to enhance their soft-skills, communication, and customer interaction techniques, fostering a customer-centric approach.
- Skill Development: Designing and delivering training programs aimed at improving the soft-skills and customer service abilities of the support team.
- Quality Metrics Analysis: Analyzing performance data and quality metrics to identify trends, patterns, and opportunities for process improvement.
- Training Material Development: Creating training materials, guides, and resources to support the continuous improvement of customer support skills.
- Collaboration with Team Leads: Collaborating with team leads and managers to align training initiatives with the organization's goals and address specific team needs.
- Performance Evaluation: Participating in employee performance evaluations to assess progress and identify areas for further development.
- Continuous Improvement: Contributing to the ongoing enhancement of customer support processes by offering insights and suggestions for improvement.
- Customer Experience Enhancement: Striving to ensure that employees are equipped with the necessary skills to deliver exceptional customer experiences and resolve issues effectively.
- Weekly/Monthly reports based on the Transaction Monitoring

These core responsibilities collectively empower the support team with the essential soft-skills to consistently provide outstanding service and satisfaction to customers.

**Requirements**:

- 5+ years of experience in soft skills Audits, coaching & training, preferably in a Customer Support / Technical Support background
- Bachelor's degree in a related field, such as quality assurance, education, or business.

**Knowledge & Skills**
- Strong understanding of soft skills training principles and procedures.
- Excellent analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Excellent written and verbal communication skills.
- Excellent Documentation, Presentation & MS Excel Skills
- In-Depth Knowledge of soft skills training and standards.
- Flexibility to work in all shifts is required.
- Flexibility to switch roles for Business Process Quality responsibilities

**Location**:
Bangalore, India

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, c

  • Soft Skills Trainer

    1 week ago

    Bengaluru, India Patel Group of Institutions Full time

    A soft skill trainer **educates people on ways to improve their communication skills and relationships with others**. These trainers help employees improve the soft skills required to work and interact with their colleagues and customers.With the right combination of education, skills and experience, you can become a successful trainer and help a business...

  • Soft Skills Trainer

    3 weeks ago

    Bengaluru, India JGI & Jain(Deemed-to-be University) Full time

    **Job Title: Soft Skills Trainer** **Job Overview**: A Soft Skills Trainer is responsible for developing and delivering training programs to enhance the interpersonal and communication skills of individuals within an organization. The goal is to improve employees' soft skills, such as communication, teamwork, time management, problem-solving, and...

  • Soft Skills Trainer

    2 days ago

    Bengaluru, India Cimmons integrated services pvt ltd Full time

    Urgent Requirements Soft Skills Trainer Process trainer Minimum experience 2yrs Salary based on Interview performance **Salary**: ₹16,002.44 - ₹28,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Experience**: - soft skills...

  • Soft Skills Trainer

    2 weeks ago

    Bengaluru, Karnataka, India JGI & Jain(Deemed-to-be University) Full time

    **Job Title: Soft Skills Trainer** **Job Overview**: A Soft Skills Trainer is responsible for developing and delivering training programs to enhance the interpersonal and communication skills of individuals within an organization. The goal is to improve employees' soft skills, such as communication, teamwork, time management, problem-solving, and...

  • Soft Skills Trainer

    3 weeks ago

    Hebbal, Bengaluru, Karnataka, India Furms Business Solutions Full time

    Hiring for Soft Skill Trainer: *Graduation Mandatory *Excellent English and Hindi *Min 1 yr experience as a Soft Skill Trainer(BPO) is Mandatory (No Freshers) *Salary upto 4.5 LPA *Work from Office **Salary**: ₹300,000.00 - ₹450,000.00 per year Schedule: - Day shift - Morning shift **Education**: - Bachelor's (required) **Experience**: - Soft...

  • Soft Skills Trainer

    2 months ago

    Bengaluru, India Right Track Corporate Service Full time

    ROLE: Soft Skill Trainer DESIGNATION: Soft Skill Trainer LOCATION: Bangalore YEARS OF EXPERIENCE: 3-6 years Budget : 5 LPA **Responsibilities**: **- Consistent alignment with operations by auditing calls and E-mails, understanding needs.** **- Demonstrating innovation in training by incorporating the floor requirement into the curriculum** **-...

  • Soft Skills Trainer

    2 weeks ago

    Kengeri, Bengaluru, Karnataka, India Cordillera Innovations Service Pvt Ltd Full time

    Soft Skills Trainer Company : Cordillera Innovations Service Pvt Ltd (CIS) Job Type : Full-Time Experience : 3 Years Schedule : Day Shift (WFO) Education : Any Degree Language : English,Kannada Work Location : Kengeri, Bengaluru Number of Openings : 2 **Responsibilities**: - A skills trainer teaches people various skills that will help them execute...

  • Soft Skills Trainer

    3 weeks ago

    Bengaluru, India BlueOgWhite Academy Full time

    We are looking for an enthusiastic soft skill Trainer to educate under-grad students. Perform training that is intended to increase the knowledge, skills, and abilities of the students Qualifications: 1. Graduate (Preferably in English) with PG (Preferably in English 2. Minimum 5 years of teaching experience (Soft-skill trainer an added advantage) 3. Must...

  • Trainer - Soft Skills

    2 weeks ago

    Bengaluru, India Indecomm Technology Services Full time

    **Job Brief**: We are looking for a Soft Skills Trainer with a focus on the development and enhancement of skills & abilities of our employees, with a specific focus on business communication, interpersonal abilities and language skills. **Roles and Responsibilities**: - Developing and implementing training programs that are aligned with business...

  • Corporate Trainer/ Soft Skills Trainer

    2 months ago

    Bengaluru, India Quickstep Full time

    **Work as a Corporate Trainer/ Soft Skills Trainer**: **You have the etiquette. You have training skills. Why not train others?**: There are many companies who take the help of trainers to boost employee productivity. Trainers are also sought for imparting training on soft skills and interpersonal skills. If you have a sound knowledge of training needs, and...

  • Soft Skills Trainer

    2 months ago

    Bengaluru, India Tap Academy Private Limited Full time

    Tap academy is an Ed-Tech company that helps an individual build their technical skills in the Information and technology industry. We provide excellent training, coaching, and mentoring to our students that enrich mould, and polish our students into having the most up-to-date technical skills, soft skills and qualities essential to the professional...

  • Soft Skills Trainer

    6 days ago

    Kengeri, Bengaluru, Karnataka, India Cordillera Innovations Service Pvt Ltd Full time

    Soft Skills Trainer Company : Cordillera Innovations Service Pvt Ltd (CIS) Job Type : Full-Time Experience : 3 Years Schedule : Day Shift (WFO) Education : Any Degree Language : English,Kannada Work Location : Kengeri, Bengaluru Number of Openings : 2 **Responsibilities**: - A skills trainer teaches people various skills that will help them execute...

  • Soft Skills Trainer

    2 months ago

    Bengaluru, India SkillSphere Education Full time

    **Who Are We Looking For?** **Soft Skills Trainer (Bangalore Based)** As SkillSphere Education continues to grow and moves into its next large-scale phase of expansion, **it has become imperative for us to hire individuals who can join our full-time team of trainers to conduct short term and long-term workshops.** Additionally, these individuals need to...

  • Corporate Trainer/ Soft Skills Trainer

    1 week ago

    Bengaluru, Karnataka, India Quickstep Full time

    Work as a Corporate Trainer/ Soft Skills Trainer:You have the etiquette. You have training skills.Why not train others?:There are many companies who take the help of trainers to boost employee productivity. Trainers are also sought for imparting training on soft skills and interpersonal skills. If you have a sound knowledge of training needs, and love a...

  • Soft Skills Trainer

    2 months ago

    Bengaluru, India Indizeal software solutions Full time

    Educates people on ways to improve their communication skills and relationships with others. These trainers help employees improve the soft skills required to work and interact with their colleagues and customers Schedule: - Day shift Work Location: In person

  • Soft Skills Trainer

    3 weeks ago

    Bengaluru, Karnataka, India Talent Zone Consultants Full time

    Seeking Expert Training Institutes or Individuals! Calling all training institutes and professionals with expertise in soft skills development! We're on the lookout for reputable institutes or consultants who specialize in delivering top-notch training sessions tailored to the needs of our diverse staff members in healthcare, teaching, and front office...

  • Soft Skill Trainer

    6 days ago

    Bellandur, Bengaluru, Karnataka, India Patel Group of Institutions Full time

    **Responsibilities**: The responsibilities of a soft skill trainer are expansive and can vary based on the requirements of the job. Primarily, they are tasked with developing and delivering interactive training sessions related to crucial interpersonal and leadership skills. This includes identifying the training targets, developing engaging and effective...

  • Soft Skills Trainer

    3 weeks ago

    Bengaluru, India MCJ Placements Full time

    Soft Skills Trainer Training the students on an modules like English Grammar, Spoken English,MSOffice ,soft skills and work readiness Support the center in conducting assessments of the students. Need to travel to all the centers. Job type: Full time. Experience: 5 years If interested, please call Sunitha- +91-XXXXXXXXXX **Salary**: ₹20,000.00 -...

  • Soft Skills Trainer

    1 week ago

    Bengaluru, Karnataka, India Talent Zone Consultants Full time

    Seeking Expert Training Institutes or IndividualsCalling all training institutes and professionals with expertise in soft skills developmentWe're on the lookout for reputable institutes or consultants who specialize in delivering top-notch training sessions tailored to the needs of our diverse staff members in healthcare, teaching, and front office...

  • Soft Skills Trainer

    1 week ago

    Bengaluru, Karnataka, India Indizeal software solutions Full time

    Educates people on ways to improve their communication skills and relationships with others. These trainers help employees improve the soft skills required to work and interact with their colleagues and customersSchedule: Day shiftWork Location: In person