Network Security Sme

3 weeks ago

Bengaluru Karnataka, India DXC Technology Full time

**Role: Security Engineer/ Consultant**

**Primary Responsibilities**:

- Provide operational support for firewalls on multiple platforms across the client environment
- Escalation point for complex technical issues.
- Rotational weekend on-call to address critical issues. Ability to work weekends when necessary for scheduled tasks.
- Responsible for bringing problems to a resolution within a timely manner.
- Lead operational projects to completion working with other stakeholders (including vendors).
- Drive the resolution of all priority issues including participation in technical assistance conference calls.
- Support customers with process and technical questions related to daily operational work.
- Build relationships with customers, other DXC teams, and vendors to provide exceptional service.
- Lead continuous improvement initiatives to drive efficiency and automate processes within DXC Firewall Operations.
- Knowledge on compliance and regulatory requirements to assist with security audits and assist in remediation of any Network Security related issues.

**Additional responsibilities include**:

- Ensure firewall services and systems are always available and reliable.
- Respond to and manage service issues and problems.
- Responsible for awareness and compliance to policy and guidelines of the ISMS.
- Report, pursue, communicate, and when needed escalate any breaches in information security or policies.
- Able to coordinate and work with on-site engineers during outage or critical situations.
- Adhere to established incident management SLAs.
- Able to document troubleshooting/process related documents for the team.

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