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Customer Support Representative

2 months ago

Ahmadabad Gujarat, India Esmsys Pvt Ltd Full time

**Key Skills Required**:

- Excellent verbal communication skills in Gujarati is a must, command over English and Hindi languages will be an added advantage
- Knowledge / understanding of online user behavior
- Excellent telephone etiquette and ability to demonstrate professional grammar and diction is a must
- Proficient in using MS Office Software mainly  Word, Excel, Outlook &  PowerPoint with excellent documentation and presentation skills
- Possess an ability to establish a rapport with customers, identify their concerns and needs and provide effective solutions in a timely manner
- Good general knowledge as well as market knowledge of Real Estate sector in Gujarat

**Responsibilities**:

- Acquire thorough knowledge of various products marketed by the company
- Open and maintain customer records by updating account information in the backend
- Maintain close contact with sales representatives to obtain information regarding product performance, service requirements and customer requests
- Resolve product or service problems by clarifying the customer's complaint / issues
- Prepares product or service reports by collecting and analysing customer information
- Contribute to team effort by accomplishing related results as required
- Manages the office and administration duties as per the Company policy

**Educational Qualifications and Interpersonal Skills**:

- Graduation / Post Graduation in relevant field
- 1-2 years of relevant experience, fresher with excellent communication skills can also apply
- Creative thinker with the ability to understand and transform technical information and convey the same to the customers in an appropriate manner
- Ability to work effectively as part of a team as well as independently and with mínimal direct supervision
- Excellent planning, organizing and negotiating skills
- Effective time management and multi-tasking skills with an ability to work under tight deadlines

**Salary**: ₹12,000.00 - ₹17,000.45 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9428130839

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