Calling Executive

3 weeks ago


Pitampura, India Natural Life Style Full time

**Responsibilities**:

- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions and alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

**Requirements**:
Previous experience in a customer support role

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Familiarity with CRM systems and practices

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Graduate

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Morning shift

Ability to commute/relocate:

- Pitampura, Pitampura - 110034, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- assisting: 2 years (preferred)
- total work: 1 year (preferred)

License/Certification:

- Microsoft Office (preferred)



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