Calling Executive
3 weeks ago
**Responsibilities**:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions and alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
**Requirements**:
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Graduate
**Job Types**: Full-time, Regular / Permanent
**Salary**: From ₹15,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Morning shift
Ability to commute/relocate:
- Pitampura, Pitampura - 110034, Delhi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- assisting: 2 years (preferred)
- total work: 1 year (preferred)
License/Certification:
- Microsoft Office (preferred)
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