Jr. IT Systems Administrator

6 months ago

Pune, India CrowdStrike Full time

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
- About the Role:
- The CrowdStrike Information Technology Service Desk Team is looking for a Junior IT Systems Administrator to join our team. The ITSD Team is a key component of the CrowdStrike family and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team’s support, systems and operational responsibilities.-
- Working hours are: Monday to Friday (5 PM to 2 AM IST)- Duties and Responsibilities:
Troubleshoot hardware, software, and network-related issues, ensuring prompt resolution or escalation to senior team members and/or appropriate teams for further investigation when required
- Document incidents, solutions, and procedures accurately and maintain a knowledge base for future reference.
- Ensure compliance with IT policies, procedures, and security standards.
- while implementing security best practices and controls.
- Assist in managing user accounts, permissions, and access rights across various systems
Actively participate as a Global IT member and participate on global projects while learning
fundamental IT skills
- Prepare new hire hardware for deployment and responsible for running weekly new hire
orientation
- Follow ITIL best practices for incident management, service management, problem
management, and change management
- Support and maintain network printers, scanners, and other peripheral devices.
- Assist with the setup and support of audio/video equipment for meetings and presentations
- Provide excellent customer service, ensuring a positive and professional experience for
end-users
- Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required- **Required Skills**:- Excellent customer service skills with the ability to communicate technical information to non-technical users effectively
- Ability to work well both independently and collaboratively within a team environment
- Basic knowledge of Active Directory or other directory services
- Basic understanding of network protocols, concepts, and remote access technologies (DNS, DHCP, TCP/IP)
- Strong problem-solving skills and the ability to learn new technologies quickly Familiarity with Windows, macOS operating systems and Office Suite. Knowledge of Linux is a plus
- A collaborative team player with the willingness to learn and grow in a fast-paced IT and information security environment
- Good oral and written English communication skills, strong interpersonal skills Must be capable of lifting 50lbsPreferred Skills:- Proficiency in troubleshooting hardware, software, and network connectivity issues- Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and experience with network protocols, firewalls, routers, and switches- Ability to prioritize tasks effectively and manage multiple service desk tasks simultaneously- Detail-oriented with a focus on delivering high-quality support and maintaining accurate documentation- Proactive mindset with a passion for learning and staying updated on technology trends- Knowledge of information security principles, concepts, and best practices

LI-CM1

Benefits of Working at CrowdStrike:
- Remote-first culture- Market leader in compensation and equity awards with option to participate in ESPP in eligible countries- Competitive vacation and flexible working arrangements- Physical and mental wellness programs- Paid parental leave, including adoption- A variety of professional development and mentorship opportunities- Access to CrowdStrike University, LinkedIn Learning and Jhanna- Offices with stocked kitchens when you need to fuel innovation and collaboration- Birthday time-off in your local country- Work with people who are passionate in our mission and Great Place to Work certified across Asia Pacific
- We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By em

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