Psd & Nri

TelemarketingTamil NaduPosted On
- 28 Feb 2024
- Required Experience
- 1 - 4 Years
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- Basic SectionNew Job TitleNo. Of Openings

25

BAND

Band 1

Grade

Level 1

Designation

Advisor

Campus/Non CampusEmployment TypeRequisition Type

New

Employee CategoryTAT

45

Closing Date

13 Mar 2024
- OrganisationalCompany

Matrimony.Com

Business Unit

MM-CBS

Department

Telemarketing

Sub Department

PSD

Country

India

Region

Tamil Nadu

State

Tamil Nadu

City

Chennai

Working Location

Guindy

IndustryFunctional AreaRole- SkillsSkill

Minimum Qualification

No data available
- Job DescriptionWe are the pioneer and leader in the online match making business with over 4 million active members availing these services.

**Job Title: Service Officer**

**Role Overview**:
The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.

**Key Responsibilities**
- Responsible for making outbound calls and regular follow up on leads assigned.
- Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
- Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
- Explaining the product features in detail and how to use the packages.
- Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
- Address all the issues / grievances of customers and provide the right customer experience.
- Capture the insights from customer interactions and share it with the internal team.
- Strictly adhere to the process requirements

**Skill and Competencies required**:
**Functional**
- Business Knowledge Process Knowledge
- Product Knowledge
- Customer Orientation
- Language skills - English / Regional language
- Telemarketing / Selling Skills
- Basic computer skills - MS Excel, Word

**Behavioral**
- Values - Integrity / Honesty / Respect
- Communication - Oral & Written skills / Listening
- Executive Presence
- Business / Telephone Etiquette
- Influencing Skills
- Empathy
- Self-driven / Initiative
- Ability to manage stress
- Willingness to learn

**Education and Experience**:

- Graduate in any stream / Awaiting final year result /
- Freshers
- Minimum of 6 Months - 4 years’ experience in Telesales / Telecalling / Telemarketing / Collections / Retention / Domestic BPO / Direct Sales / Telecom / Insurance / Customer Engagement process or domain

**Salary and Benefits**
- **
Grid shared**:

- ** Incentive Rs. 36000/- to Rs.60000/- per annum**:

- ** Statutory Benefits viz. PF, ESI, Bonus, Gratuity, Leave all provided**:

- ** Opportunities to learn and grow with the Company**
- Role: Telecalling /Telemarketing Executive- Industry Type: Internet, Ecommerce- Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations- Employment Type: Full Time, Permanent- Role Category: Voice- Education: Any Graduate in any Specialization