Associate, Operations

3 weeks ago


Thane, India Fiserv, Inc. Full time

**What does a successful Customer Service Administration do at FISERV/ ICICI Merchant Services?**

As a successful Cash Management / Lending Back Office team member, you will operate as the client point of contact and/or point of escalation for moderate to highly complex questions, requests, and service issues.

**What will you do**:
Complete daily settlement reconciliations, work suspense account management, issue credit balance refunds, process account updates received through Cash Management processing files, assist in recovery projects, completed account research and manage work case queues

**What will you need to know**:

- Accountability for achieving the timely and complete resolution of customer issues and inquiries in conjunction with “Customer First” initiatives. Includes effective communication to all stakeholders.
- Ability to build and maintain partnerships with the Client, Relationship Managers, Client Service Advisors and other client support teams to drive operational excellence and achieve the service expectations of the Clients.
- Supports internal activities related to strategic Client projects, account integrity and overall initiatives.
- Attainment of departmental and operational standards, including quality, efficiency and Key Performance Indicators (KPI’s).
- Identify systemic and Client-impacting trends and escalating through proper channels of leadership.

**What would be great to have**:

- 2 to 3 years of experience in back office, with knowledge Vision PLUS.
- Background in payment industry or fintech company.
- Excellent written and verbal English with Knowledge of Banking, Cash Management and Lending.
- Ability to organise and follow
- up multiple task / details with accuracy & timeliness
- Ability to work in evening / night shifts


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