Dedicated Account Representative

5 months ago

Gurgaon, India American Express Global Business Travel Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 18,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.

We are committed to ensuring that our global workforce experiences a culture of belonging that leverages the diverse backgrounds and unique perspectives of our colleagues, clients, partners and communities, to foster a high performing multicultural and inclusive organization. We believe that a culture where everyone feels engaged, has a voice, and is empowered to achieve their full potential, is core to our purpose and success.

Roles & Responsibilities- Tool administration- Provide tool & site administration for online tools-
- Provide tool support and administration (e.g. EA)-
- Reporting administration- Create and distribute reporting and scorecards including BUR.-
- Manage client data and reporting hierarchy-
- Ensure policy compliance thru reporting-
- Program administration- Contract administration and implementation (Air, Car, Hotel)-
- Policy maintenance and insights- Billing/settlement, reconciliation or soft dollar or unused ticket administration.-
- Customer Experience- Support client managers with ADHOC projects-
- Crisis management reporting and coordination with 3rd parties (e.g. ISOS)- Project manage client request to completion (e.g. vendor support, market share)- Internal point of contact for other GBT teams (PRDS, product)

Eligibility criteria’s & pre-requisites- Thorough knowledge of the Business Travel Industry- Knowledge of online booking tool functionalities- Knowledge to support Expert Auditor and Flexible HR Feed a
- plus- Knowledge of GDS (Sabre/Apollo) & correx functionality- Extensive Customer Service Skills- Highly organized and detail oriented- Proficient in Excel, Word, PowerPoint and Microsoft Outlook- Demonstrate strong analytical skills- Ability to work in a team environment- Ability to manage multiple priorities and good time management skills- Ability to understand and effectively utilize technology via the web or GBT reporting tools- Excellent oral and written communication skills- Employee should be flexible to support clients in shifts

Location

India - Haryana - Gurgaon

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.-
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.- Wellbeing resources to support mental and emotional health for you and your immediate family.- And much more

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult

GBT Recruitment Privacy Statement

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