Customer Care Executive-female

3 weeks ago


Noida, India Health Care at Home India Pvt Ltd Full time

**Roles & Responsibilities**

**Retention (Renewal) & Escalation Matrix**:

- Monitor and enhance the percentage of successful renewals, implementing strategies to drive customer retention.
- Track and report the number of renewal reminders sent through the app to encourage timely renewals.
- Manage and resolve escalations effectively, measuring the number of successfully resolved cases and app-based escalation resolution rates.
- Conduct regular feedback calls to ensure a customer-centric approach and better engagement of customers.
- Implement and monitor a "Zero-day renewals" strategy for seamless renewal processes.

**Payout**:

- Ensure the accuracy of CAS-based account management for caregivers, facilitating smooth payout processes.
- Track and report the percentage of PAN numbers and bank verification integrations completed successfully for caregivers.
- Monitor and minimize the deviation rate in payout preparation to ensure fairness and consistency.

**Renewal Reminder to Patient/NOK**:

- Oversee the sending of successful renewal reminders to patients/NOK through various channels.
- Implement and measure the percentage of patients/NOK using the custom link for renewals to enhance user engagement.

**Qualifications**:

- Minimum 12th Passed.
- Knowledge of MS Office.
- Strong analytical skills with the ability to interpret data and identify trends.
- Excellent communication and interpersonal skills to collaborate with internal teams and external stakeholders.
- Detail-oriented and capable of managing multiple tasks simultaneously.

**Salary**: ₹18,000.00 - ₹27,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 3 years (required)
- Customer service: 3 years (required)

**Language**:

- Hindi (required)
- English (required)

**Speak with the employer**
+91 9618317206



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