Customer Care Executive

3 weeks ago


Salt Lake Kolkata West Bengal, India Digital Mitro Private Limited Full time

**JOB DESCRIPTION FOR INTERNATIONAL OUTBOUND PROCESS**:
As an Outbound International Process Executive, you will be responsible for initiating outbound calls to clients and potential customers in international markets. Your primary objective will be to promote our products/services, generate sales leads, and maintain excellent customer relationships.

**RESPONSIBILITIES**:
1. Conduct outbound calls to prospects and existing customers in international markets.

2. Introduce company products/services and effectively communicate their features and benefits.

3. Identify and qualify sales leads through proactive prospecting and cold calling.

4. Build and maintain strong, long-lasting customer relationships by providing exceptional service and support.

5. Listen attentively to customer needs and concerns, address inquiries promptly, and offer appropriate solutions.

6. Meet or exceed monthly sales targets and KPIs (Key Performance Indicators) set by the management.

7. Adhere to company policies, procedures, and compliance standards at all times.

**QUALIFICATIONS AND SKILLS**:
1. Proven experience in outbound sales or telemarketing, preferably in an international setting.

2. Excellent communication skills, both verbal and written, with fluency in English (additional language proficiency is a plus).

3. Strong negotiation and persuasion skills, with the ability to overcome objections and close sales.

4. Goal-oriented mindset with a track record of achieving and exceeding sales targets.

5. Ability to work independently as well as part of a collaborative team environment.

6. Flexibility to work in different time zones to accommodate international business hours.

**BENEFITS**:
1. Competitive salary package with performance-based incentives.

2. Comprehensive training and professional development opportunities.

3. Health insurance, retirement plans, and other employee benefits.

4. Exciting opportunities for career advancement and growth within the company.

5. A supportive and inclusive work culture that values diversity and teamwork.

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Monday to Friday
- Night shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- How soon can you join us, if selected?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

Ability to Commute:

- Salt Lake, Kolkata, West Bengal (required)

Ability to Relocate:

- Salt Lake, Kolkata, West Bengal: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9073327328



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