Food and Beverage Captain

4 days ago

Salt Lake Kolkata West Bengal, India Uuc Hospitality Full time

**Supervising Service Staff**:

- Lead and oversee a team of servers and waitstaff during their shifts.
- Train and mentor new servers, ensuring they follow service standards and procedures.
- Ensure all staff are well-presented, courteous, and provide excellent service to guests.
- **Guest Interaction and Service**:

- Act as the primary point of contact for guests in the dining area.
- Greet guests, explain the menu, answer questions about food and beverage options, and make recommendations.
- Ensure guest satisfaction by addressing concerns or complaints promptly and professionally.
- Coordinate the flow of orders from the kitchen to the table, ensuring timely service.
- **Order Management**:

- Oversee the accuracy of food and beverage orders.
- Ensure that orders are delivered to the correct tables and that they meet quality standards.
- Maintain a clear communication line with kitchen and bar staff to expedite orders.
- **Maintaining Service Standards**:

- Ensure that the restaurant's service standards and policies are being followed by the team.
- Monitor service during busy times to ensure a smooth operation and quick response to any issues.
- Ensure cleanliness and organization of dining areas, including table settings, silverware, and glassware.
- **Upselling and Promoting Menu Items**:

- Encourage servers to upsell high-margin items and promote specials.
- Promote wine pairings, dessert options, and other menu items to increase sales.
- **Monitoring Staff Performance**:

- Evaluate server performance, provide feedback, and handle performance issues.
- Report any issues related to service, staff, or guest experience to management.
- **Assisting with Inventory Management**:

- Keep track of inventory for food and beverages, reporting low stock levels to management.
- Help manage stock levels during busy periods and special events.
- **Handling Payments**:

- Oversee the handling of payments, including processing credit cards, cash, and other transactions.
- Ensure that checks are correct and processed accurately.
- **Coordination with Management**:

- Communicate guest feedback, staff performance, and any operational issues to restaurant management.
- Assist in planning and executing special events or private parties within the restaurant.

Skills and Qualifications:

- **Leadership and Teamwork**: Strong ability to lead a team and coordinate with other departments, especially kitchen and bar staff.
- **Customer Service**: Excellent communication skills and a professional, friendly demeanor to provide a top-notch guest experience.
- **Problem-Solving**: Ability to handle difficult situations, such as guest complaints or staffing issues, with professionalism.
- **Knowledge of Food and Beverage**: In-depth knowledge of the menu, including ingredients, preparation methods, and wine pairings.
- **Multitasking and Organization**: Ability to manage multiple tasks at once, especially during peak hours.
- **Physical Stamina**: Ability to work on feet for long periods and manage the physical demands of the job (carrying trays, bending, etc.).

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

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