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Call Centre Agent
1 month ago
We are seeking a motivated and customer-focused individual to join our team as a
Call Centre Agent. As a Call Centre Agent, you will be responsible for resolving
customer inquiries, providing exceptional service, and maintaining a high level
experience in a similar role, possess strong communication skills, and be able
to handle a high volume of calls efficiently.
**Responsibilities**:
- Answer incoming customer calls promptly and efficiently, while maintaining a
professional and courteous demeanor.
- Address customer inquiries, requests, and complaints in a timely and accurate
manner, striving for first-call resolution whenever possible.
- Provide accurate and up-to-date information to customers regarding our
products, services, policies, and procedures.
- Effectively navigate through multiple computer systems to access and update
customer account information or process orders.
- Follow established call scripts and guidelines to ensure consistent and
accurate information is provided to customers.
- Identify and escalate complex or unresolved issues to the appropriate
department or supervisor for further assistance.
- Meet or exceed individual and team performance goals, including call quality,
average handling time, and customer satisfaction.
- Assist in training new team members and providing ongoing support to
colleagues as needed.
- Maintain a positive attitude and contribute to a supportive and collaborative
work environment.
**Requirements**:
- 1 to 2 years of experience in a call centre or customer service role.
- Excellent verbal and written communication skills, with a professional and
empathetic phone manner.
- Strong problem-solving and decision-making abilities to handle customer issues
effectively.
- Ability to multitask and navigate through multiple computer systems
simultaneously with ease.
- Proficiency in using CRM software and other call centre tools is highly
desirable.
- Ability to work in a fast-paced and dynamic environment.
- Strong attention to detail and accuracy in documenting customer interactions
and updating records.
- Ability to remain calm and composed during challenging customer interactions.
- Demonstrated ability to work well independently and as part of a team.
- Flexibility to work various shifts, including evenings, weekends, and
holidays, as required.
- High school diploma or equivalent; additional certifications in customer
service or call centre operations are a plus.
We offer competitive compensation, excellent benefits, and opportunities for
professional growth in a supportive and inclusive work environment. If you are
passionate about providing exceptional customer service and possess the required
with our team.
**Salary**: Up to ₹215,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)