Home Counsellor
2 weeks ago
**Home Counsellor**:
Chembur, Mumbai, Maharashtra, India
- Department- Admissions- Job posted on- Jul 2, 2023- Employee Type- Staff- Experience range (Years)- 0 - N.A.**Group Company**: T.B. Desai Family Public Charitable Trust
**Designation**: Home Counsellor (HC_TBD_AF_TGAA-M_ADMSN), Home Counsellor (HC_TBD_AF_TGAA-C_ADMSN)
**Office Location**: Chembur Mumbai (TGAA Chembur), Mulund Mumbai (TGAA Mulund)
**Position description**:
Parent counseling, School admission process owner, Out of office counseling - Field sales
**Primary Responsibilities**:
- Calling up all the prospects for admissions & Answering the calls and giving complete details about the process
- Support the parents throughout the admission process by answering to their queries, helping them to complete the required documents and providing school tours
- Attend mandatory trainings (QTD), weekly reviews with Admissions Head and daily meetings with the Admission Manager
- Co-ordinating with other departments as an when required
- To lead the pre school, societies and local body initiatives in the vicinity so as to generate enquiries
- To actively lead the KYS and other in house events related to admissions
- Maintain the target metrics by converting prospective enquiries into confirmed admission and succeed in achieving the performance goals.
- To conduct and direct the school tour in a manner which is appropriate to the parents' need
- Follow up the visited parents and digital & other leads for admission
- Participate in the decision-making process for student admissions based on school policies and guidelines. And stay updated about the changes
- Maintain regular communication with parents, colleagues and external agencies for coordinating admission activities and resolving problems.
- Ensure Document verification is complete in consultation with Admissions Officer, Assessments for grades II onwards, Sending offer letters, and coordinating with accounts on the fees received, managin
- Handling parents and all kind of enquires
- Handling internal transfer cases and co ordination
- Use the school CRM & ERP effectively and regulalrly to update data
- Internal transfer to other branches as and when required due to business exigencies & perform the role of Counsellor wherever required
- Schedule Home counsellings, Conducting HC in conjunction with weekly targets for HC and admissions from HCs
- Call the leads which are reassigned / shuffled from other counsellors and schedule Home conductions
- To attend walkins on Weekends (Sat + Sun) & whenever required due to business exigencies
**Additional Responsibilities**:
- Perform school administrative activities when needed
- Updating the admission MIS report as per the current report and if any update in the MIS suggested by the management ; and lead capture, and sharing data on daily basis
- Following up with parents for incomplete form, documents. And further uploading the same in the ERP
- Supporting during events and activities
- Verification of documents and updating the same in the student management software when needed
- Working on local pre-school tie-ups and other agencies
- Collecting data of other schools when required
**Required Competencies**:
Comm skills, Negotiation skills, MS Word, Excel skills, Core counseling, Product demo skills. Home counseling, Appointments scheduling
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