SAP CRM

Role Proficiency:
Outcomes:

- Code debug test document and communicate product/component/feature development stages.
- Validate results with user representatives; integrates and commissions the overall solution
- Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions
- Optimises efficiency cost and quality.
- Influence and improve customer satisfaction
- Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

- Adherence to engineering process and standards (coding standards)
- Adherence to project schedule / timelines
- Number of technical issues uncovered during the execution of the project
- Number of defects in the code
- Number of defects post delivery
- Number of non compliance issues
- On time completion of mandatory compliance trainings

Outputs Expected:
Code:

- Code as per design
- Follow coding standards
templates and checklists
- Review code - for team and peers

Documentation:

- Create/review templates
checklists
guidelines
standards for design/process/development
- Create/review deliverable documents. Design documentation
r and requirements
test cases/results

Configure:

- Define and govern configuration management plan
- Ensure compliance from the team

Test:

- Review and create unit test cases
scenarios and execution
- Review test plan created by testing team
- Provide clarifications to the testing team

Domain relevance:

- Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client.
- Learn more about the customer domain identifying opportunities to provide valuable addition to customers
- Complete relevant domain certifications

Manage Project:

- Manage delivery of modules and/or manage user stories

Manage Defects:

- Perform defect RCA and mitigation
- Identify defect trends and take proactive measures to improve quality

Estimate:

- Create and provide input for effort estimation for projects

Manage knowledge:

- Consume and contribute to project related documents
share point
libraries and client universities
- Review the reusable documents created by the team

Release:

- Execute and monitor release process

Design:

- Contribute to creation of design (HLD
LLD
SAD)/architecture for Applications/Features/Business Components/Data Models

Interface with Customer:

- Clarify requirements and provide guidance to development team
- Present design options to customers
- Conduct product demos

Manage Team:

- Set FAST goals and provide feedback
- Understand aspirations of team members and provide guidance
opportunities
etc
- Ensure team is engaged in project

Certifications:

- Take relevant domain/technology certification

Skill Examples:

- Explain and communicate the design / development to the customer
- Perform and evaluate test results against product specifications
- Break down complex problems into logical components
- Develop user interfaces business software components
- Use data models
- Estimate time and effort required for developing / debugging features / components
- Perform and evaluate test in the customer or target environment
- Make quick decisions on technical/project related challenges
- Manage a Team mentor and handle people related issues in team
- Maintain high motivation levels and positive dynamics in the team.
- Interface with other teams designers and other parallel practices
- Set goals for self and team. Provide feedback to team members
- Create and articulate impactful technical presentations
- Drive conference calls with customers addressing customer questions
- Proactively ask for and offer help
- Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.
- Build confidence with customers by meeting the deliverables on time with quality.
- Estimate time and effort resources required for developing / debugging features / components
- Make on appropriate utilization of Software / Hardware’s.
- Strong analytical and problem-solving abilities

Knowledge Examples:

- Appropriate software programs / modules
- Functional and technical designing
- Programming languages - proficient in multiple skill clusters
- DBMS
- Operating Systems and software platforms
- Software Development Life Cycle
- Agile - Scrum or Kanban Methods
- Integrated development environment (IDE)
- Modelling technology and languages
- Interface definition languages (IDL)
- Knowledge of customer domain and deep understanding of sub domain where problem is solved
- Additional Comments: Job Description. Total 9 to 10 years of experience with good experience working in SAP ABAP CRM