Appliance Service Team Supervisor
3 weeks ago
**Duties**
- Train service team
- Handle customer complaints
- Handle service team including appliance repair technicians
- Schedule and dispatch calls
- Supervise the person handling service call follow ups
- Supervise the person handling account customers
- Book and handle all manufacturer warranty calls
- Order parts from suppliers and manufacturers
- Ensure that all customers are given the best service start to finish
- Ensure that the book keeper has calculated the commission report correctly
- Ensure that the parts that haven’t been used are returned to suppliers
- Create a list of parts that will be needed for all technicians for next day service
- Overlook and manage the entire service process
- Pick up customer service phone calls
- Report to the Management of the company daily
*
**Skills**
- Technical thinker
- Problem solver
- Leadership skills
- Be able to read home appliance schematics for parts ordering
- Excellent at English language
- Easily be able to communicate with ease and confidence
- Tech savvy
- Very well organized
- Attention to detail
- Be able to create systems to ensure better and smart operations
**Salary**: ₹45,000.00 - ₹55,000.00 per month
Schedule:
- Night shift
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 4 years (preferred)
**Language**:
- English (required)
Application Deadline: 15/08/2023
Expected Start Date: 21/08/2023
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