Chat Support Executive

3 weeks ago

Mysore, India Sudhanand Group Full time

**SUDHANAND GROUP**

Designation**: Chat Process Associate**

Qualification**:Any Graduate Degree**

Experience**:0 - 3 years**

**Roles & Responsibilities**:

- Provide accurate and detailed information about company policies, procedures, and services to agents/brokers, ensuring clarity and understanding.
- Analyze, troubleshoot, and resolve policy issues swiftly and effectively, offering timely resolutions and valuable feedback for process improvements.
- Collaborate with cross-functional teams to escalate and resolve complex policy and claims concerns, demonstrating efficiency and effective problem-solving.
- Document all agent/broker interactions; including inquiries, complaints, and resolutions, meticulously recording them in appropriate systems.
- Contribute to the maintenance of a comprehensive knowledge base for common policy/claims problems and resolutions, enhancing team knowledge and efficiency.
- Adhere to established performance metrics, service level agreements (SLAs), and quality standards to uphold exceptional service delivery.
- Stay up-to-date with industry trends and company policies related to agent/broker support, ensuring accurate and current knowledge.

**Minimum Skills** **Required**:

- High proficiency in both spoken and written English.
- Exceptional analytical and organizational skills, allowing for efficient problem identification and resolution.
- Ability to investigate issues for quick resolution and escalate when necessary.
- Positive "can-do" attitude with a strong problem-solving mindset.
- Strong multitasking skills in a fast-paced, high-energy environment.
- Customer-oriented mindset, dedicated to delivering top-notch service.
- Flexibility and team-oriented approach to collaboration.

**Desired Skills & Experience**:

- Previous experience in a live chat support environment.
- Proactive approach to seeking improved work methods and processes.
- Familiarity with working in a fast-paced customer service environment.
- Analytical mindset with a passion for making data-driven decisions.
- Empathetic and passionate about personal and team development.
- Agility, adaptability, and speed in response to changing priorities.
- Ability to work independently and thrive in a rapidly evolving work landscape.
- **Should be ready to join immediately.**

**Salary - **As per Company Standards

**Contact: Ms. Divyashree**
- Manager - HR_

Ph**:9663329580**

**#4754, 4th Cross, Shivaji Road, N. R. Mhalla, Mysore - 570007. Phone: +91 821 4280152**

**Salary**: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Evening shift
- Night shift
- US shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Mysore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 9886676044

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