Front Office Associate
3 weeks ago
We are looking for a **Hotel Front Desk Associate** - **MALE CANDIDATE ONLY** to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
**Responsibilities**:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments.
REQUIREMENTS;
- Should have Good Grooming Standards.
- Strong English Command.
- Willing to work in Night Shift.
- Immediate Joiner Preferred.
Pay: ₹13,000.00 - ₹18,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Night shift
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Microsoft Office: 1 year (required)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
Application Deadline: 29/04/2024
Expected Start Date: 02/05/2024
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