Cse (Customer Service Executive&mis)
2 weeks ago
**Head Office -** Indore (Madhya Pradesh)
**Job Location -** Indore
**Salary -** 3 lac to 5 lac CTC LPA
**Immdiate Hiring**:
**Responsibilities**:
- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Creating effective customer service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Coordinate and build relationships with vendors to ensure achievement of all systems objectives.
- Assessing service statistics and preparing detailed reports on your findings.
- Managing the approved budget of the customer service department.
- Staying informed on the latest industry techniques and methods.
**Requirements**:
- Bachelor’s degree in business administration or relevant field.
- A maximum of 5 years of proven experience in a customer service position.
- Proficiency in Microsoft Office and other related customer service software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
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