Customer Care Executive

1 month ago


Erode, India ARUN MILLS Full time

**Need Customer care Executive (English, Hindi, kannadam) for our sector**

**Position**: Customer care Executive (English, Hindi, kannadam)

**Qualification**:Any degree

**Experience**:3-5 years Exp

**Salary**: Rs. 20000/- to Rs. 25000/
- **Responsibilities**:

- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives

**Key Words**:Computer Knowledge, Empathy, good communication, and problem-solving

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 5 years (preferred)
- Customer care Executive: 3 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)



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