Process Excellence(All Levels)

1 month ago


Remote, India WovV Technologies Full time

**Locations: WFH |Remote |Chennai |Vadodara |Mumbai**:
**Job Summary**:
This is an opportunity to be part of an energetic and growing WovV Team and take part in the journey of building and scaling great products with cutting edge technologies.

Working with us means being at the convergence of engineering, design, innovation, and scale. It means being part of a highly skilled and driven team whose work directly improves the lives of our customers.

**Experience**:

- 0-1 years - Associate - Process Excellence
- 1-3 years - Senior Associate - Process Excellence
- 3-4 years - Assistant Manager - Process Excellence
- 5-6 years - Manager - Process Excellence
- 6+ years - Senior Manager/ DGM - Process Excellence

**Responsibilities & Required Skills**:

- Process Excellence team members will work with the Service Delivery Managers to support WovVTech Product implementation and operation.
- Some of our products are used by location owners (mall, foodcourt, airport, etc. ) to capture automated daily sales data from all outlets present in the location
- Process Excellence team members would be doing the follow ups, monitoring, and new integrations
- New integration related activities include
- Coordinate with brands and set up slots for utility installation / upgrade
- Ensure the system requirements are present for smooth installation
- Install utility by connecting with brand teams
- Coordination & follow-ups with the retailers towards(New Brand integration)
- Monitoring data includes
- Ensuring Availability of accurate sales data for brands
- Daily coordination with the onsite for getting the resolutions on time and timely updation of automated daily sales data
- Sales data collection and upload on portal for select brands
- Analysis of missing data with appropriate reasons on daily basis
- Conduct periodic audits and report findings of the audits
- Assist in root cause analysis of audit findings
- Seek clarification with the Tenants / Concessionaires for data captured but not reflecting in the bill-wise report
- Monitor brand status and correctness of overall data
- Providing timely support and troubleshooting to the Malls/retailers/Project team
- Identify and provide inputs on product improvements
- Update and maintain knowledge base of all tickets and issues
- Handle First Level Escalations
- Develop, support, facilitate and implement a number of implementations of moderate size, diversity and complexity.
- Identify and monitor risks through proactive approach
- Daily huddle call to be conducted with mall team
- Contribute in weekly project huddle call with SDM

**Key Skills**:

- Knowledge on product implementation related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers and switches.
- Knowledge on software installation through remote connection tools and PoS understanding is a must
- MIS Reporting experience
- Experience in excel (pivots, vlookup, etc.)
- Experience in creating presentations for implementation updates
- Experience in a similar role or retail operations experience will be preferred
- Able to work independently and efficiently to meet deadlines.
- Ability to Analyze, Research and solve Technical and project related problems.
- Self-Motivated, Detail-oriented, organized & Self Driven
- Excellent Communication (Oral & Written), Interpersonal, Organizational & Presentation skills.

**Perks and Benefits**:

- Work from Home / Remote Working
- Flexibility in timings
- 5 Days working
- Team Outing
- Performance Bonus
- Employee reference bonus policy
- Exciting career path with an exponentially growing company
- Fun activities
- Abroad opportunities
- Deserving compensation


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