Bodyshop Advisor

A bodyshop advisor plays a crucial role in the automotive repair industry, acting as the liaison between customers and the bodyshop team. Here's a typical job profile for a bodyshop advisor:
Job Title: Bodyshop Advisor Key Responsibilities:
**Customer Interaction**:

- Greet customers and assess their vehicle repair needs.
- Provide clear explanations of the repair process, timelines, and costs.
- Handle customer inquiries and concerns with professionalism and empathy.

**Estimation and Quotations**:

- Prepare detailed repair estimates using appropriate software and tools.
- Explain the estimates to customers, including necessary repairs and parts.

**Coordination**:

- Schedule repairs and manage workflow to ensure timely completion.
- Collaborate with technicians to understand repair requirements and timelines.

**Follow-Up**:

- Keep customers updated on the status of their vehicles throughout the repair process.
- Ensure customer satisfaction upon vehicle pickup, addressing any remaining concerns.

**Administrative Tasks**:

- Maintain accurate records of customer interactions, estimates, and repairs.
- Handle insurance claims and liaise with insurance adjusters as needed.

**Sales and Upselling**:

- Identify additional services or repairs that may benefit the customer and the vehicle.
- Promote bodyshop services and ensure repeat business through excellent service.

Skills and Qualifications:

- **Communication Skills**: Strong verbal and written communication skills to interact effectively with customers and staff.
- **Customer Service Orientation**: A friendly and approachable demeanor with a focus on customer satisfaction.
- **Automotive Knowledge**: Basic understanding of vehicle repair processes, parts, and terminology.
- **Organizational Skills**: Ability to manage multiple tasks and prioritize effectively.
- **Problem-Solving Skills**: Aptitude for identifying issues and proposing solutions.
- **Technical Proficiency**: Familiarity with bodyshop management software and tools.

Education and Experience:

- High school diploma or equivalent; further education in automotive technology or business is a plus.
- Previous experience in automotive repair or customer service roles is preferred.

Working Conditions:

- Typically works in a bodyshop environment, which may involve exposure to noise, machinery, and varying temperatures.
- May require some lifting and physical activity.

Career Advancement:
With experience, a bodyshop advisor may advance to roles such as bodyshop manager, estimator, or service director, depending on the individual’s interests and skills.

This role is essential for ensuring a smooth customer experience and facilitating efficient operations within the bodyshop.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person