Gem Customer Support Executive

6 months ago


Delhi Delhi, India GEMTECH PARAS SOLUTIONS PVT LTD Full time

Responsibility:
1. Customer Support:
Provide exceptional support via call and chat, addressing customer queries promptly.

Guide customers through the GeM registration process and resolve technical issues.

2. Client acquisition:
Identify and acquire new clients through market research and lead generation.

Collaborate with the sales team to convert leads into successful clients.

3. Lead Management:
Effectively manage many leads throughout the sales cycle.

Follow up with leads, maintain accurate records, and prioritize high-potential prospects.

4. GeM Registration:
Possess sound knowledge of the GeM portal and registration procedures.

Assist clients in completing the registration process and resolving any issues.

5. Compliance:
Vast knowledge of the tendering process i.e. documentation, product upload etc.

Skills Required:
1. Excellent communication skills and GeM portal knowledge.

2. Ability to handle a large volume of leads with attention to detail.

3. Proven client acquisition and sales experience preferred.

4. Familiarity with CRM software and government procurement processes a plus.

5. Having 1 to 2 years of experience.

Location: Preet Vihar, Delhi

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)



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