Gem Customer Support Executive
6 months ago
Responsibility:
1. Customer Support:
Provide exceptional support via call and chat, addressing customer queries promptly.
Guide customers through the GeM registration process and resolve technical issues.
2. Client acquisition:
Identify and acquire new clients through market research and lead generation.
Collaborate with the sales team to convert leads into successful clients.
3. Lead Management:
Effectively manage many leads throughout the sales cycle.
Follow up with leads, maintain accurate records, and prioritize high-potential prospects.
4. GeM Registration:
Possess sound knowledge of the GeM portal and registration procedures.
Assist clients in completing the registration process and resolving any issues.
5. Compliance:
Vast knowledge of the tendering process i.e. documentation, product upload etc.
Skills Required:
1. Excellent communication skills and GeM portal knowledge.
2. Ability to handle a large volume of leads with attention to detail.
3. Proven client acquisition and sales experience preferred.
4. Familiarity with CRM software and government procurement processes a plus.
5. Having 1 to 2 years of experience.
Location: Preet Vihar, Delhi
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (required)
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