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Am- Invoice Audit
2 months ago
**Role and Responsibilities**:
Should have knowledge about contact center operations.
Should be aware of the invoicing process, and billing methodologies.
Should be able to communicate with the Ops, CS, and Workforce teams about the invoicing process, and data accuracy read thru the contracts.
Should be able to tie the contracts with the invoices, and read the data as per the contractual terms.
Should be able to drive invoicing accuracy for all programs within the Org.
Should be using the DMAIC approach towards the invoicing process and drive process excellence.
Ability to identify key takeaways and communicate to the Leadership team.
Presentations for weekly/monthly reviews for the Executive team.
Manage any ad-hoc audit request from the CFO or the Senior Leadership team.
Should be able to prepare SOPs.
Should have a project management approach towards tasks.
Open to work US hours.
**Skillset and Experience Required**:
**Essentials:
- **
Call Center experience in a function/role such as Work Force, MIS, reporting, finance etc. is a must.
Very Strong skills in MS Excel and Power Point are required for this role.
Strong analytical and problem solving skills needed.
Ability to thrive in a fast paced, change oriented environment.
Excellent communication and stakeholder management skills.
Good time management and prioritization.
Managing complex information and data whilst presenting it in a simple manner.
**Competencies and Specific Skills**
- Takes ownership and accountability
- Commercially minded
- Time & People focused
- Achievement driven
- Excellent analytical ability
- Flexibility
- Excellent reasoning & judgement
- Self-motivated and can motivate others
- Good communications and presentation skills
- Solutions driven
- Continuous improvement mindset
**Qualification Required**:
At least 3 years’ experience in Operations, Client Services, Work force Management,MIS/Analytics, financial modeling etc. preferably in a Call Center environment.
Graduate in any discipline, should have relevant or equivalent experience for 2-3 yrs.
**Salary**: ₹60,000.00 - ₹80,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Paid time off
- Provident Fund
Schedule:
- US shift
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- Health insurance
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