Service Advisor
2 days ago
**About the Role**:
**As a Service Advisor, you will be the primary point of contact for our valued customers, acting as a liaison between them and our service technicians. You'll play a key role in ensuring a positive and efficient service experience for everyone.**
**Responsibilities**:
**1. Greet customers, listen attentively to their concerns, and accurately diagnose vehicle problems.**
**2. Schedule service appointments based on customer needs and shop capacity.**
**3. Research and provide detailed repair estimates, explaining service options and costs in clear, concise language.**
**4. Obtain customer approval for repairs and ensure all work is completed according to their specifications.**
**5. Communicate effectively with technicians, keeping them informed of customer requests and any updates.**
**6. Process customer payments and ensure all paperwork is completed accurately.**
**7. Maintain a clean and organized work area, promoting a professional image for the service department.**
**8. Uphold the highest standards of customer service, fostering trust and loyalty.**
1- At least 2-3 year experience in renowned Automobile (Car Section) group as a service Advisor.
2- Minimum of 2-3 years of experience in a service advisor role or related Car Showroom industry experience.
3- Strong understanding of automotive repair procedures and terminology.
4- Excellent communication and interpersonal skills, with the ability to build relation with customers.
5- Proficient in computer skills, including experience with client handling.
6- Ability to prioritize tasks, manage time effectively, and work independently as well as part of a team.
7- A positive attitude, a commitment to exceeding customer expectations, and a passion for the automotive industry are a plus.
**Benefits**:
**Salary**: 25K to 30K per month
Opportunity to work in a fast-paced and dynamic environment.
Be part of a team that values professionalism and customer satisfaction.
Location: Safdarjung Enclave, Delhi-110029.
Role: Service / Maintenance Supervisor
Industry Type: Automobile
Department: & Production
Employment Type: Full Time, Permanent
Role Category: Operations, Maintenance & Support
**Education**
UG: B.Tech/B.E. in Automobile
**“About company”**
**We are dedicated to providing comfortable and customized car services and interior modification products of premium quality, yet at a reasonable price for our all-customer satisfaction. Also to enhance the quality product of life. We put customer satisfaction first. Our commitment to our customers is not only a part of the Auto Trade Interior mission statement, but part of our personal philosophy as well.**
**Company Address: Safdarjung Enclave, South Delhi-110029, NEW DELHI, India.**
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 2 years (preferred)
Work Location: In person
Expected Start Date: 15/05/2024
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