Acquisition Rm

3 weeks ago

Hyderabad, India Standard Chartered Full time

**Job***: Retail Banking

**Primary Location***: Asia-India-Hyderabad

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 01/Jun/2023, 6:29:56 AM

**Unposting Date***: 15/Jun/2023, 5:59:00 PM

**RESPONSIBILITIES**

**Strategy**

Generate new business to achieve defined targets in terms of no. of customers, CA balance, and revenue for the segment

Achieve the targets set in terms of product mix of CA balance, Forex and Trade Income.

Induction of all new customers brought in by the Branches & Direct Sales team.

Achieve “best in class” productivity to maximize the efficacy of the sales process.

Achieve the budgeted cross sell targets.

Proper sales call plans to acquire large prospective customers through referrals.

Ensure coverage of customer base in accordance with the approved contact plans

**Business**

Build and deepen relationships with existing Business Banking clients to achieve increase in share of wallet and revenues.

Provide professional customer service to achieve a high percentage of customer satisfaction and retention.

Manage the portfolio to de-risk against attrition and achieve stability of book.

Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.

Handle Forex and BG clients and improve business

**Governance***

As per bank policies.

**Regulatory & Business Conduct***
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Training in Customer Acquisition is required.
- No Memberships, Licenses & Certification is required as a prerequisite for the role.

**Role Specific Technical Competencies**
- Understanding Customer Needs
- Anti-money Laundering Policies and Procedures
- Bank Account Features and Services
- Customer Acquisition
- Effective Communications

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Be better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations
- **Time-off** including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- **Flexible working** options based around home and office locations, with flexible working patterns
- **Proactive wellbeing support** through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- **A continuous learning culture** to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- **Being part of an inclusive and values driven organisation,** one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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