Guest Relations Executive

2 months ago


Idukki, India Willmount Resorts Full time

A Guest Relations Executive in a resort is responsible for ensuring a positive experience for guests by addressing their needs and concerns. This role involves a combination of customer service, communication, and problem-solving skills. Here are the key responsibilities of a Guest Relations Executive in a resort:

- **Welcome and Check-in**:

- Greet guests upon arrival and provide a warm welcome.
- Assist with the check-in process, ensuring a smooth and efficient experience.
- **Guest Services**:

- Act as a point of contact for guests throughout their stay, addressing inquiries and providing information about resort facilities and services.
- Handle special requests and preferences for guests, such as room preferences, dietary requirements, or special occasions.
- **Issue Resolution**:

- Address and resolve guest complaints or concerns in a timely and satisfactory manner.
- Collaborate with other departments, such as housekeeping or maintenance, to resolve issues promptly.
- **Concierge Services**:

- Provide concierge services, including arranging transportation, making restaurant reservations, and assisting with tour bookings.
- Offer recommendations for local attractions, dining, and entertainment.
- **Communication**:

- Maintain effective communication with guests, ensuring they are informed about resort events, policies, and any changes.
- **Guest Feedback**:

- Collect and analyze guest feedback through surveys, reviews, and direct interactions.
- Use feedback to identify areas for improvement and implement changes to enhance guest satisfaction.
- **VIP Guest Handling**:

- Identify and prioritize VIP guests, ensuring they receive special attention and personalized services.
- Coordinate with other departments to fulfill special requests for VIP guests.
- **Upselling and Promotion**:

- Promote resort amenities and services to guests, encouraging upsells and cross-sells.
- Inform guests about promotions, packages, and loyalty programs to enhance their experience.
- **Emergency Response**:

- Be prepared to handle emergency situations and assist guests in the event of evacuations or other safety concerns.
- Communicate emergency procedures to guests and ensure their safety.
- **Documentation**:

- Maintain accurate guest records, including preferences, special requests, and any incidents.
- Prepare reports on guest feedback, issues, and resolutions.
- **Training and Development**:

- Participate in ongoing training to stay updated on resort services, policies, and procedures.
- Train and mentor junior staff in guest relations responsibilities.
- **Cultural Sensitivity**:

- Demonstrate cultural sensitivity and awareness to cater to a diverse range of guests.

**Job Types**: Full-time, Fresher

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Internet reimbursement
- Leave encashment

Schedule:

- Fixed shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (preferred)
- Malayalam (preferred)

Ability to Commute:

- Idukki, Kerala (required)

Ability to Relocate:

- Idukki, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9037780344

Expected Start Date: 29/02/2024



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