Program Advisor

2 weeks ago

Mumbai, India Apex Executive Education & Consulting services Full time

**Apex Executive Education**

**Working days - Mon-Sat**

**Ed-Tech Experience is mandatory**

**Roles and Responsibilities**:

- Build and manage the lead pipeline of multi-discipline education programs from MBA senior and top management executives
- Ensuring that details pertaining to lead discussions are updated in real-time on CRM (Customer Relationship Management) software
- Guiding and following up on program milestones, documentation, timelines and payments with customers
- Developing best practices for interaction with customers, including standard FAQs to ensure that we are capturing value and providing the appropriate programs are recommended
- Responsible for adherence to the inside sales process, tools and data management
- Self-contributor role
- Mentor and motivate a diverse inside sales team to achieve high enrolments for all programs
- Demonstrates ability to leverage internal relationships with other departments to move the lead through pipeline stages
- Organize and participate in marketing feedback meetings (internal) as appropriate
- Demonstrates an infectious positive attitude toward the job, the team, and the organisation
- Ability to multi-task: Not just consultative Sales, but to understand end-to-end mechanisms (From consultative sales to timely payment to enrolment/admission)

**Key skills and qualifications**:

- Proven inside sales/ consultative selling experience with a consistent track record of exceeding acquisition targets
- Excellent verbal, and written communication, listening and data analysis skills
- Intense phone / Video call presence
- Comfortable handling leads from the top Experience bracket and open to working (approx.. 9.30 am - 6.30 pm IST)
- An entrepreneurial spirit to work in a start-up culture with a diverse and global talent pool
- Demonstrated ability to manage and prioritize multiple programs. Flawless follow-up skills to ensure that leads move to closure
- Ability to be pleasantly persistent with customers. Must enjoy customer interaction and has a positive attitude and pleasant phone manners
- Ability to succeed in a revenue-oriented and sales-focused environment
- Ability to work with limited direct day-to-day management
- Ability to reach out to a substantial number of potential prospects in a fast-paced environment while making meaningful conversation.

Competency
- Should have experience handling learner issues and complaint handling over a call or support channels.
- Inbound customer service background in Educational Edtech

Company preferred.
- Anticipates internal and external business challenges to develop process or service improvement plans and recommend Superior.
- Ability to multitask and coordinate with multiple stakeholders, Passion for learning, and great learning outcomes. Advanced or Proficiency level knowledge of productivity tools used on a daily basis
- Excellent communication in English and Hindi language.
- MS Office and LMS proficiency preferred

**Job Types**: Full-time, Fresher, Internship
Contract length: 12 months

**Salary**: ₹20,000.00 - ₹65,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience in counselling/Selling MBA Degree to the leads?

**Education**:

- Bachelor's (preferred)

Work Location: In person

**Speak with the employer**
+91 9137081262

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