Network Admin-l3

3 weeks ago

Mumbai Maharashtra, India IBM Full time

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
- Maintain Customer database.
- Able to handle Level 2/ Level 3 support for network issues.
- Involved in all escalated cases and helping L1/L2 to resolve the same
- Maintain & update documentations.
- Monthly / Quarterly governance meeting with customers
- Preparing RCA for escalated issue.
- Manage support cases to enable faster resolution.
- Ensure knowledge sharing across the team and enable best practices.
- Ability to deliver against deadlines
- Ready to work on 24/7 basis
- Driving cases and delivery targets with OEM
- Must possess good customer handling skills.

Required Technical and Professional Expertise
- 8+ years or above experience in network design, implementation, troubleshooting and support.
- Min B.E / B Tech /BSC IT or equivalent graduation completed. Min 15 Years of Education required.
- Strong in Enterprise and Cloud Networking fundamentals
- Strong hands-on protocols e.g. - RIP, OSPF, EIGRP, BGP, L2VPN, EVPN, ACI, SDN, etc
- Should have good exposure on SPINE - LEAF topology. Cisco Nexus 9K Switches with VXLAN technology, Cisco ISR / ASR routing, F5/ Citrix Load Balancers
- Good understanding of Network troubleshooting in Banking environment.
- Should have knowledge on banking / ISP infra networking management.
- Good knowledge for Network tools - Solar wind, WhatsApp Gold, HP open view etc.
- Knowledge in Riverbed platform.

Preferred Technical and Professional Expertise
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management.

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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