Communication Trainer

2 weeks ago


Mumbai, India Orange Hr Full time

Process Communication Trainer

About Process Primary responsibility is to monitor calls, coach and develop employees' skills. Secondary responsibility is deliver on the job training, documenting training progress and reporting it to training / Operations."

Title Communication Trainer (US Process)

Location Mumbai Andheri

Requirement Total Experience - 3yrs-7yrs

Relevant Tech Exp. into Training - 1 yrs +

Lead and direct the learning culture and vision in new hire batches.

Develop/implement training programs for new hire agents.

Support the Learning manager by providing development to the on-site front line in order to deliver business objectives.

Manage training programs and the learning experience for adult learners in a site.

Support development programs.

Recruit, hire, train, manage, appraise and develop a team of trainees to enable them to progress effectively.

Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching.

Supervise the day-to-day activities of the trainees and Frontline ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long-term positive results.

Design learning strategies to fill needs as identified through analysis and in partnership with the Site Quality Team.

Conduct most complex training classes.

Develop evaluation and validation instruments to collect and interpret data, assessing program needs and training program effectiveness.

Identify skill and knowledge requirements for agents through analysis of data from multiple sources.

Develop standards for monitoring Agents/Advisors.

Ensure that feedback programs provide Agents/Advisors with guidance to correct problems.

Establish client contacts to gain knowledge and provide support in the development of training material when needed and appropriate.

Actively pursue self-improvement opportunities

With regard to compliance, the incumbent:
Proactively manages and is responsible for all Health and Safety issues for the team, ensuring a safe working environment for everyone.

Takes personal responsibility to understand and comply with all company and client security requirements and policies.

Ensures that all team members (Sitel or agency/contract) comply fully with the security policies and requirements of Sitel and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.

Education Any Graduate

Shift Timings US Shift

Weekly off 5 days (Any 2 days W/offs)

USP Growth, Good Salary, Day shift

Rounds of interview HR + Technical Round

Documents Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving letters

**Salary**: ₹50,000.00 - ₹75,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Training (required)
- total work (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9004984205



  • Mumbai, Maharashtra, India Auxilium Full time

    **Job Summary**: **Key Responsibilities**: 1. **Training Delivery**: - Conduct engaging and interactive English language classes for various proficiency levels. - Develop and implement life skills training programs covering topics such as communication, problem-solving, time management, and interpersonal skills. - Utilize a variety of instructional...

  • Process Trainer

    4 weeks ago


    Mumbai, India STEch hr solution Full time

    **Trainer Job Description Template** We are looking for an innovative trainer to design training programs for employees who need more corporate training. The trainer is responsible for ensuring that new employees receive onboarding training to prepare them for their role. To be successful as a trainer you must be observant and have excellent analytical...

  • Trainer

    1 week ago


    Mumbai, India N-Tek Consulting Pvt. Ltd. Full time

    **Trainer** **Roles and responsibilities**: - 1. Should have been a caller herself for min. 2-3 years in a sales process & min. 3yrs + experience as a Trainer for any Insurance sales process. - Wellspoken & excellent communication in English, Hindi & Marathi. - Must have good knowledge of excel & all reports related to Training Schedule: - Day...


  • Mumbai, Maharashtra, India Amigo Academy PVT LTD Full time

    **Qualifications**: v Graduates/Post Graduates with good command over English v Minimum 5-6 years experience in teaching English v IELTS, V&A trainer from International BPO also preferred v Grammar, phonetics and syllables v Vocabulary and Pronunciation v Public Speech Knowledge v Linguistic Phrases v Proficient in computer skills, including Microsoft...


  • Andheri West, Mumbai, Maharashtra, India Amigo Academy PVT LTD Full time

    **Qualifications**: - Graduates/Post Graduates with good command over English - Minimum 5-6 years experience in teaching English - IELTS, V&A trainer from International BPO also preferred - Grammar, phonetics and syllables - Vocabulary and Pronunciation - Public Speech Knowledge - Linguistic Phrases - Proficient in computer skills, including Microsoft...

  • Trainer

    4 weeks ago


    mumbai, India ICCS Full time

    Position: Trainer Experience: 3-5 Years Notice Period: Immediate -15 Days Job Description: Should have experience in DOMESTIC BPO AS TRAINER . Role And Responsibilities: Develop a schedule to assess training needs Conduct employee surveys and interviews Consult with other trainers, managers, and leadership Track and...

  • Trainer

    1 month ago


    Mumbai, India ICCS Full time

    Position: Trainer Experience: 3-5 Years Notice Period: Immediate -15 Days Job Description: Should have experience in DOMESTIC BPO AS TRAINER . Role And Responsibilities: Develop a schedule to assess training needs Conduct employee surveys and interviews Consult with other trainers, managers, and leadership Track and compile collected...


  • Mumbai, Maharashtra, India Teleperformance Full time

    **We are at TELEPERFORMANCE hiring for Process Trainer/Soft skill Trainer.** **REQUIREMENTS**: - Graduation is mandatory - Minimum 1 year experience as a trainer. - Excellent Communication skills. - Have knowledge of the KPIs as a Trainer. **LOCATION**: Bhayandar, Maharashtra. Pay: ₹50,090.11 - ₹58,181.69 per month **Benefits**: - Health...

  • Tableau Trainer

    4 weeks ago


    Navi Mumbai, India Sublime Technocorp Pvt Ltd Full time

    A Tableau Trainer is responsible for teaching individuals or groups how to use Tableau software to analyze data and create visualizations. The job description may vary depending on the employer, but the following are some of the common tasks and responsibilities of a Tableau Trainer: Develop training materials: The trainer is responsible for creating...

  • Product Trainer

    1 month ago


    Mumbai, India Illusion Dental Laboratory Full time

    **Product Corporate Trainer Job Description**: Product trainer is responsible for guiding and teaching the employees or the whole organization regarding a specific product or service offered by the company. Product trainers must be highly knowledgeable of the product to be able to assist the employees with their inquiries and concerns and provide...

  • Hair Trainer

    1 month ago


    Mumbai, India Truefitt and Hill pvt ltd Full time

    **Key Responsibilities as a Hair Trainer is to**: - Perform regular in-salon training - Develop training plans and calendars - Ensure salon team develop necessary skills and product knowledge - Enable team to represent company in the best way - Provide consistent feedback and coaching - Manage and train salon trainers; generate monthly reports - Keep...

  • Sales Trainer

    1 month ago


    Mumbai, India StaffR Consultancy Full time

    **Sales Trainer** to design and deliver Modules/programs for our sales teams. **CANDIDATE FROM THE APPAREL/ LIFESTYLE SECTOR WILL BE PREFERRED** **THE SALES TRAINER WILL BE REQUIRED TO TRAVEL TO VARIOUS CITIES FOR TRAINING BUT WILL BE BASED AT THE ANDHERI WEST MUMBAI OFFICE** Sales Trainer responsibilities include conducting skills gap analyses, preparing...


  • Mumbai, India HyreFox Consultants Full time

    1. Understanding of English grammar - Subject Verb Agreement rules, Tenses and Transliterations. 2. Different feedback mechanisms, particularly the GROW model. 3. Training Needs Identification and Analysis, Root Cause Analysis and Quartile Management. 4. Sounds in English - Vowel sounds (Monophthongs and Diphthongs), Consonant sounds (Fricatives,...

  • Personal Trainer

    1 month ago


    Mumbai, India ProGen Weight Management Full time

    **Description of the position**: We are looking for knowledgeable Personal Trainers who are passionate about helping patients achieve their goals and lead healthier lives. Personal Trainers will work according to the ProGen Method protocol and need to develop trusting partnerships with their patients. They may also participate and create training,...

  • Corporate Trainer

    1 month ago


    Mumbai, India Pranda Jewellry Pvt. Ltd. Full time

    Job Title: Corporate Sales Trainer & Soft Skill Trainer Company Name: Pranda Jewelry Private Limited Location: Mumbai/Mulund **Job Description**: **Responsibilities**: Develop and implement training programs for team in sales & back office. (Training Calendrer) Conduct training sessions and workshops to enhance the skills of employees. Evaluate the...

  • Personal Trainers

    7 days ago


    Mumbai, India Anytime fitness prabhadevi Full time

    Role: Personal Trainer for Gym with Online Presence Summary: The Personal Trainer is responsible for creating and implementing personalized fitness programs that help clients achieve their health and fitness goals. The role involves working with gym clients in-person and online, providing them with expert guidance on exercise and nutrition, and helping them...

  • IT Trainer

    4 weeks ago


    Mumbai, India Itvedant Education Pvt Ltd Full time

    **Responsibilities**: - Conducting classroom and online lectures on Django and related technologies to students - Assigning and evaluating coursework, quizzes, and projects - Providing one-on-one assistance and mentoring to students as required - Ensuring that the course curriculum is up-to-date and relevant to industry standards - Collaborating with other...

  • Master Trainer

    4 weeks ago


    Mumbai, Maharashtra, India Myna Mahila Foundation Full time

    Position Overview : The Master Trainer will play a pivotal role in the Tech Menses India Program. This position involves leading the training efforts, designing curriculum, developing training modules, and delivering impactful training sessions to community workers and volunteers. The Master Trainer will ensure the dissemination of accurate and...

  • Master Trainer

    1 week ago


    Mumbai, India Mahindra & Mahindra Ltd. Full time

    Master Trainer **Date**:4 Aug 2023 **Location**:Mumbai A.O **Company**:Mahindra & Mahindra Ltd **Responsibilities & Key Deliverables** - Develops and delivers content on product and process to train internal FFT teams and field trainers - 1.10-15 years (Preferred experience in Background of R&D, Product Development, tech Hub | Hands on experience in...

  • Sales Trainer

    1 month ago


    Mumbai, India Legpro consultants pvt ltd Full time

    **Hiring for Selling skill/ sales trainer Consultant Faculty** **Position** **Consultant Faculty - Selling Skills.** Education and Experience: - Graduate in any stream, Post - graduation degree will be an added advantage - 2+ years of experience as a trainer**: - 2+ years of experience as a trainer / Applicants should have experience in giving selling...