Backend Office

2 weeks ago

New Delhi, India Esslah Services Private Limited Full time

Position Overview: We are seeking a dedicated and detail-oriented Backend Office Executive to join our travel agency. As a Backend Office Executive, you will be responsible for supporting the operations of our travel agency by handling administrative tasks, managing documentation, and providing assistance to the backend team. Your primary goal will be to ensure smooth and efficient operations within the office, enabling the front-end staff to deliver exceptional service to our clients.

**Responsibilities**:

- Perform general administrative duties such as filing, data entry, photocopying, and managing office supplies.
- Maintain and organize documents, records, and reports related to travel bookings, itineraries, invoices, and customer information.
- Coordinate with the backend team to ensure accurate data entry and update of client details in the database.
- Assist in preparing and processing travel-related documents, including visas, passports, and travel insurance.
- Communicate and liaise with external stakeholders, such as airlines, hotels, and transportation providers, to arrange bookings and resolve any issues.
- Collaborate with the front-end team to ensure a seamless flow of information and efficient service delivery.
- Support the team in generating reports, analyzing data, and identifying areas for improvement.
- Stay updated on industry trends, travel regulations, and company policies to provide accurate and up-to-date information to clients and colleagues.

**Requirements**:

- High school diploma or equivalent qualification; additional certification or diploma in travel and tourism is a plus.
- Proven work experience in a similar role, preferably within the travel industry.
- Strong organizational skills with the ability to multitask and prioritize workload effectively.
- Excellent attention to detail and accuracy in handling administrative tasks and documentation.
- Proficiency in using office software, including MS Office Suite (Word, Excel, Outlook) and travel-related software or booking systems.
- Strong communication skills, both verbal and written, with the ability to interact professionally with clients and colleagues.
- Customer-centric approach with a passion for delivering exceptional service.
- Ability to work independently as well as part of a team, demonstrating flexibility and adaptability to changing priorities.
- Knowledge of travel regulations, visa requirements, and destination-specific information is an advantage.

Join our dynamic team and contribute to creating unforgettable travel experiences for our clients. To apply, please submit your resume, cover letter, and any relevant certifications.

**Salary**: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8178696963
Expected Start Date: 24/07/2023

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