Program Assistant

1 week ago

Mohali, India Indian School of Business Full time

**Job Title**:
Associate

**Function**:
CLMP

**Name of Job Holder**:
**Location**:
Mohali

**Reports to position**:
Programme Director

**Band**:
A4

**Reportees to the Position**:
None

**Job Purpose**

To provide high-quality day-to-day support for the delivery of an ISB Alumni Engagement Programme (AEP) including Monitoring and Evaluation for the Centre for Learning and Management Practice (CLMP).

**Job Outline**

The incumbent is responsible for:

- Providing day to day operational and admin support for the flawless delivery of the program
- Billing, Invoice Processing and logistics management
- Telecalling the Alumni
- Vendor and stakeholder coordination
- Maintaining records and stocks of merchandising and other in-class requirements.

**Job Specification**

**Knowledge / Education**

**Specific Skills**

**Desirable Experience**

Bachelors in any relevant field

Preparation of MIS, Working on SAP, proficient in MS Office, Strong interpersonal skills, Communication Skills, Teamwork, Cross departmental coordination, multitasker. Ability to be agile, innovative and flexible.

0 to 4 years

**Job Interface/Relationships**:
**Internal**

**External**
- IT and AV
- Operations
- LRC
- Finance
- On board campus vendors
- External Vendors
- Program participants

**S.N**

**Key Responsibilities**

**% Time Spent**

1

Telecalling for marketing of the programme

25%

2

Merchandise stocks and timely procurement

25%

3

Logistics pertaining to the programme team, participants and delivery

25%

4

Create Weekly reports, collect feedback and vendor management

25%

Total Time Spent on All Responsibilities

100%

**SN**

**Key** **Result** **Area**

**Key** **Performance** **Indicator**

**Measure**

**Weightage**

1

Telecalling
- Fixed number of calls each day to the alumni for marketing
- 100% reach out
- Regular updation and MIS
- Compliance to SOP

25%

2

Merchandise
- Ensure enough merchandise for the class delivery
- Timely procurement and availability wherever required
- Vendor Billing
- Least turn around time (TAT) for Invoice processing
- 100% uptime and accuracy

25%

3

Logistics
- Efficient and timely coordination for the programme team and faculty, as and when required
- 100% uptime and accuracy

25%

4

Admin support
- Keenness and efficiency in day-to-day operations
- Coordination with the Programme team
- 100% uptime and support

25%

**Any Other Significant Input**

Contact us at

040 23187777

0172 4591800

Timings

Monday
- Friday, 08:00 to 18:00

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