Tellecaller

**Job Description (JD): Telecaller - Retail Garment FieldPosition Summary**

The Telecaller is responsible for reaching out to existing and potential customers over the phone to promote garment products, answer queries, and boost sales. They play a crucial role in generating leads, building customer relationships, and supporting overall sales efforts.

**Key Responsibilities**
- **Customer Outreach**:

- Make outbound calls to potential and existing customers to inform them about the latest products, promotions, and offers.
- Follow up on leads generated through marketing campaigns or customer inquiries.
- **Product Promotion**:

- Explain product features, benefits, and pricing to customers in a clear and engaging manner.
- Address customer queries about garment styles, sizes, availability, and discounts.
- **Sales Support**:

- Persuade customers to visit the store or make purchases over the phone.
- Upsell or cross-sell complementary products or accessories.
- Record customer orders accurately and pass them to the sales team or logistics.
- **Customer Relationship Management**:

- Maintain a positive and professional demeanor during all customer interactions.
- Build long-term relationships by providing excellent customer service.
- Gather customer feedback and relay it to the management team.
- **Record Keeping and Reporting**:

- Maintain detailed records of calls, customer interactions, and sales outcomes.
- Prepare daily and weekly reports on call performance and sales conversions.
- **Team Collaboration**:

- Coordinate with the sales and marketing teams to align communication strategies.
- Share insights from customer conversations to improve promotional efforts.

**Job Specification (JS): Telecaller - Retail Garment FieldQualifications**
- High school diploma or equivalent (required).
- Bachelor’s degree in any field or additional certifications in sales/customer service (preferred).

**Experience**
- 1-2 years of experience in telecalling, telesales, or customer service (preferred).
- Experience in the retail or garment industry is an advantage.

**Skills and Competencies**
- **Communication Skills**:

- Excellent verbal communication and active listening skills.
- Proficiency in speaking the local language(s); knowledge of additional languages is a plus.
- **Sales Skills**:

- Ability to persuade and negotiate with customers effectively.
- Confidence in promoting products and closing sales over the phone.
- **Customer Service Skills**:

- Patience and empathy to handle customer concerns professionally.
- Focused on creating a positive customer experience.
- **Technical Skills**:

- Familiarity with CRM software, call-tracking tools, and basic data entry.
- Knowledge of garment styles, fabrics, and trends to answer customer inquiries accurately.
- **Organizational Skills**:

- Ability to multitask and manage a high volume of calls.
- Strong time management skills to meet call and sales targets.

**Personal Attributes**
- Energetic and self-motivated with a positive attitude.
- High level of integrity and professionalism.
- Willingness to adapt to a dynamic retail environment and work under pressure.

**Job Type**: Permanent

Pay: ₹8,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

Expected Start Date: 17/12/2024