Voice Process Associate
3 weeks ago
Greetings from CareerConnect HR Solutions.
We have an opening for a Voice Process Associate role for AIS Business Solution at the Vadodara location (WFO). Please find below the job description and company website.
**A brief introduction about AIS Business Solutions Pvt Ltd**
AIS is a global process and software engineering company committed to delivering high-quality solutions, on time and at a great value.
We offer strategic sourcing alternatives to help organizations manage economic uncertainties, regulatory pressures, and market difficulties.
**Shift Duty:
- US Shift (7:30 AM - 5:00 AM)**
**Job Description**:
- Prepares service report by collecting and analyzing customer information
- Answers queries by clarifying desired information, researching, locating and providing resolution
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively
Qualification:
- Graduate & need to have good convincing skills
- Proficient in MS Excel
- Flexible to work under rotational shift
- Excellent verbal & written communication
- A self-motivated individual
Benefits to work with AIS:
- 5-Day Work Week
- Group Medical Insurance
- Group Personal Accident Insurance
- Company Meals
- Leave Encashment Options
- Gratuity Benefits
**Benefits**:
- Food provided
- Health insurance
Schedule:
- Monday to Friday
- US shift
Supplemental pay types:
- Shift allowance
- Health insurance
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