Expert Mdg

2 weeks ago

Bengaluru Karnataka, India Merck KGaA Full time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimageable with us.

**Application Consultant SAP MDG-M/C (Master Data Governance)**

The Application Consultant for the SAP MDG-Material / Customer module acts as E2E responsible for the Material and Customer / Business Partner domain to provide state of the art master data solutions. This includes the implementation of appropriate systems enhancements following established processes to meet customer requirements. The Application Consultant will interact with our Business facing Master Data organization to plan, prepare, execute and monitor projects as well as individual Change Requests. This will be done by leveraging technical skills provided by external partners.

In this role we require an excellent knowledge of the MDG-M/C module combined with a good understanding of associated business processes in connected ERP systems. Thus he/she should be in the position to consult business partners to find suitable and sustainable solutions meeting customer demands.

Service Performance Monitoring of the Application Managed Services provided by our strategic partners belongs to the role to meet the agreed KPIs. This includes periodic reviews and the use of defined processes to hand over new services.

MDG is connected to all relevant ERP systems to centrally create, change, and distribute, or to consolidate master data across the complete enterprise system landscape. The integration of all those components and the participation in architecture design decisions is also part of this position.

**Responsibilities**

Operational Vendor Management & Reporting
- Manage vendor service performance against below processes
- Establish the required improvements plan as per identified gaps and/or defined requirements Secure timely issuance of periodic performance report and annual service reviews

Incident Management
- Lead the resolution of critical or complex incidents including related crisis management when appropriate Coordinate communication and coordination with the relevant stakeholders (Infrastructure, GIAM team, business key users, etc)

Problem Management
- Lead master plan and priorities toward ticket elimination and automation Proactively suggest possible solutions and propose an action plan for improvement to management

Change and Release Management
- Secure Change Management processes in line with relevant SOPs

Project Delivery
- Provide functional/technical support to project teams Provide the technical input for defining and maintaining the development standard and guidelines

**Education/Professional Experience**
- Bachelor/Master degree or equivalent in Computer Sciences and/or Business Administration

**Languages**
- English mandatory (written and spoken) An additional language (German) is an asset

**Skills & Competencies**
- Strong interpersonal and organizational skills
- Strong written and oral communication skills
- Willingness to travel Ability to make difficult decisions and act autonomously

Strong technical understanding of SAP MDG focusing on the Material Master and / or BP-Customer domain with at least 5-year experience

Ability to customize/review MDG configuration and to create corresponding technical specification; MDG concepts (Data modelling, BRF+, ALE, Web Services, etc.)

Very good technical understanding in ABAP (programs, function modules, enhancements) debugging capabilities

Knowledge in SOA and IDoc replication

Good ERP domain knowledge in Material Management (MM-IM0)/ SALES module

**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

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